Site Reliability Engineer (SRE)

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Site Reliability Engineer (SRE)
Position: Site Reliability Engineer (SRE)

Experience: 5 – 7 Years

Category: IT Infrastructure

Main location: Bangalore

Position ID: J0526-2368

Responsibilities
Direct Responsibilities
OpenShift Engineer is responsible for the day to day operation, maintenance, and support of Red Hat OpenShift Container Platform (OCP) environments. The role ensures that clusters are secure, highly available, and performant, while providing platform services to development teams for the rapid delivery of containerized applications
Contributing Responsibilities
This position combines hands on system administration with automation, monitoring, and collaboration across cross functional teams.
Own the reliability and observability of our Containers Kubernetes and OpenShift platforms — proactively identifying risks before they become incidents.
Lead the response to production degradations, conducting thorough post-mortems and driving systemic fixes to eliminate repeat failures.
Design and implement Ansible playbooks for automated deployment, configuration management, rolling upgrades, and day-to-day operations across Kubernetes and OpenShift clusters.
Build Python tooling to automate health checks, operational workflows, alerting integrations, and pipeline diagnostics — reducing toil and improving team efficiency.
Work closely with DevOps, SRE, Application, and Security teams to resolve platform issues and Conduct onboarding sessions, technical workshops, and produce runbooks for developers.
Enforce change management policies for upgrades, configuration changes, and access control.
Drive capacity planning, cluster scaling, and architecture improvements in collaboration with senior and platform engineers.
Contribute to and continuously improve runbooks, and internal knowledge — raising the bar for how the team operates.
Participate in an on-call rotation with a strong culture of sustainable incident management.
Technical & Behavioral Competencies
Hands on experience with Red Hat OpenShift 3.x & 4.x (installation, upgrades, day to day admin) and strong grasp of Kubernetes primitives (Pods, Deployments, Services, Ingress, CRDs, Operators).
Strong Linux/Unix fundamentals and confidence diagnosing issues at the infrastructure level.
OpenShift SDN/OVN, Ingress/Egress, Service Mesh basics, Load Balancers, NetworkPolicy and CSI drivers, persistent volumes, snapshots, …
Ansible, Terraform, Helm, OpenShift Operator SDK, Bash/Python scripting.
Experience with Prometheus, Alertmanager, Grafana, Opentelemetry basics.
Specific Qualifications:
4–6 years of Linux/Unix system administration or cloud platform engineering, with at least 2–3 years dedicated to OpenShift/Kubernetes administration in production.
Managing clusters of 200 nodes and 2,000 Pods; multi cluster or multi region operations is a plus.
Experience integrating automation into CI/CD pipelines (Jenkins, Bitbucket, Argo CD, …) is a plus.

Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
o OpenShift
o Ansible
o Terraform
o Bash/Python scripting.
o Prometheus, Alert manager, Grafana, Open telemetry
Behavioral Skills:
o Ability to quickly isolate issues across infrastructure, network, and application layers.
o Convey technical concepts to developers, managers, and non technical stakeholders; produce concise runbooks.
o Collaborate effectively with cross functional groups (DevOps, Security, Networking).
o Keep up with OpenShift releases, CNCF ecosystem, and emerging best practices.
o Ensure configurations are accurate, documentation is current, and security policies are consistently applied.

Education Level: Graduate

Location: Bangalore

Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world.

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.