SNOW Scrum Master - Assistant Manager

Summary

Position Summary

Assistant Manager-Scrum Master – ServiceNow - Deloitte Support Services

Your opportunity

This is an opportunity to join our exciting and growing NSE ServiceNow Product Team as our ServiceNow Scrum Master.

We are seeking an experienced Scrum Master to join our team. The Scrum Master will be responsible for facilitating Scrum ceremonies, coaching the team on Agile principles and practices, and removing any obstacles that may be hindering the team's progress. The ideal candidate will have a strong background in Agile methodologies, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibilities, please do discuss with us.

Your role

As a Scrum Master, you will be responsible for ensuring the smooth running of the Grow squads, following an agile methodology. You will track capacity, availability, productivity, and the state of the backlog. You will work with the Performance Analyst to design and deliver reports and dashboards on the ServiceNow platform to track and manage squad performance.

Key responsibilities:

• Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives for ServiceNow Dev teams.
• A good understanding of ServiceNow modules like ITSM, HRSD and custom applications is required to drive the Dev teams.
• Coach the team on Agile principles and practices and ensure that the team is following the Scrum framework.
• Identify and remove any obstacles that may be hindering the team's progress.
• Ensure that the team maintains a high level of quality and follows best practices for software development.
• Working closely with the Product Owners and the Agile delivery Lead to ensure that the product backlog is prioritized and up to date.
• Encourage collaboration and communication within the team and across other teams.
• Keep the team focused on the goals of the iteration by shielding team from outside distractions and interference.
• Encourage the team to self-organize and be accountable for their decisions.
• Monitor team metrics and capacity per sprint.
• Send out a report of progress to all stakeholders per sprint.
• Identify issues and risks with team performance, morale, team cohesion and escalate to the agile delivery lead to be addressed
• Continuously improve the Scrum process and identify areas for improvement.
  
  

The role requires experience working as a scrum master for at least 5+ years with ServiceNow Dev teams prior , and also ability to take line management responsibility if required.

Location : Pune

Experience: 6 to 8 years

Work hours : 11 AM to 8PM

Your service line: Internal Services

At Deloitte, we are all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Shared Services, National Quality & Risk Management, IT Services, and Workplace Services & Real Estate, together we live, breathe, and deliver the Deloitte experience .

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size; it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem-solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

What do we value?

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights, and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways . We are proud to have earned a Top 10 place on the 2018 list of Top 30 Employers for Working Families for the eighth consecutive year, and to have been listed in The Times Top 50 Employers for Women for each of the last four years.

Being a Leader at Deloitte

Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set an example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.

We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all our people understand what we are looking for:

× We live our purpose: we act as a role model, embracing and living our purpose and values, and recognizing others for the impact they make

• We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  
  

× We drive performance: we deliver exceptional client service; maximize results and drive high performance from people while fostering collaboration across businesses and borders

• We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
• We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.
  
  

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Requisition code: 207136