Software Engineer - 2 (Jira)

About [24]7.ai

[24]7.ai uses artificial intelligence, human insight, and deep vertical expertise to produce personalized, consistent, and satisfying customer experiences. The company's advanced conversational AI platform, combined with more than 20 years of contact center operational expertise, empowers the world's largest and most recognizable brands to deliver natural, frictionless conversations across all digital and voice channels.

No matter what industry, the measure of success is in the numbers. At [24]7.ai, we understand the challenges that are top of mind for customer-centric organizations—and we know how to deliver results. Our solutions and services are purpose-built to make an impact on the metrics that matter most: CSAT scores, revenue, and ROI. See what kind of measurable impact you can be a part of.

Our promise is to out-perform on every metric for our customers.

• >70% Service Automation
• 20%+ Cost Per Contact Savings
• Commercial model aligned to customer value
• 10+ year average customer tenure*
• 97% CSAT
• 150+ Enterprise customers
  
  

Our company DNA is based on 20 years of contact center experience with a cloud-native CCaaS platform powered by industry-leading conversational AI, over 173 patents and a fully managed CXaaS offering.

We are a global leader in technology, contact center operations and great place to work, recognized by industry analysts:

• Leader in Forrester Wave for Conversational AI 2021
• Leader in Ovum Intelligent Virtual Assistant 2021
• Leader in Everest CXaaS 2021
• India's Best Workplaces for Women 2021
• Top 20 Best Places to Work for Women (Guatemala)
• Philippines Best Employer Brand Award 2020
  
  

In addition to the above, reinforcing our company values is key.

At [24]7.ai, you will find a team of people who are passionate about using artificial intelligence, machine learning, and human intelligence to help some of the world’s leading brands connect with their customers.

Role: Software Engineer 2 / Senior Jira Developer

Skills: Atlassian (Cloud) , (Jira, JSM & Confluence)

Job Location: Bangalore

Working Hours: 11 AM to 8 PM (Flexible)

Mode of Work: Hybrid( Mandatory weekly twice)

Technical Skills

• 3-5 years of experience in working on Atlassian Products (Jira/Confluence/ JSM)
• Experience on working with Cloud version of Jira/Confluence
• Excellent verbal and communication skills
• Excellent problem-solving skills
• Ability to take ownership of assigned tasks
• Ability to work well in a team-oriented environment
  
  

Qualifications Required

• Bachelor’s degree in computer science
  
  

Responsibilities

• Configure and manage Jira, Service Desk and Confluence projects
• Create complex project workflows, field configurations, screen schemes, permission schemes, security schemes and notification schemes
• Experience on Automation for Jira, Script Runner, Jira Misc Workflows, Structure and eazyBI plugins
• Good knowledge on JQLs, filters, Kanban/Scrum boards
• Monitor plugin usage and take required actions
• Good knowledge on Jira REST APIs
• Support different teams with required Jira dashboards and reports
• Troubleshoot and fix Jira/Confluence issues raised by users.