Software Engineer - B

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Primary Skills

Expert in Dialogflow CX & ES, designing virtual agents with intents, entities, contexts, and fulfillment for dynamic conversations. Skilled in Google Cloud Speech & Text Services, leveraging Speech-to-Text and Text-to-Speech for voice interactions and Sentiment Analysis for enhanced customer experiences.

Proficient in CCAI Platform, developing Virtual Agents, Agent Assist, and Contact Center Insights. Strong in Cloud Functions & Webhooks, enabling backend integrations, API handling, and real-time response customization.

Experienced in CCAI Integrations with Twilio, Genesys, Avaya, and Amazon Connect for seamless contact center deployments. Knowledgeable in Google Cloud Services (Cloud Run, Pub/Sub, Firestore, Cloud Storage) for chatbot data management.

Deep understanding of Natural Language Processing (NLP) for intent detection, entity recognition, and optimizing conversational AI models.

Secondary Skills

• Infrastructure as Code (IaC) – Deploying CCAI solutions using Terraform
• CI/CD for Chatbots – Automating chatbot deployment via Cloud Build
• Monitoring & Logging – Stackdriver (Cloud Logging & Monitoring) for chatbot analytics
• Security & IAM – Managing service accounts, IAM roles for Dialogflow & CCAI
• Third-Party API Integration – CRM, ticketing systems, external databases
• Multi-Channel Deployment – Web, WhatsApp, Facebook Messenger, IVR
  
  

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.