Bangalore, Karnataka, India
Information Technology
Full-Time
Stefanini, Inc
Overview
- Experience in running metrics with an understanding of SLAs.
- Ability to read, write, and interpret business and technical documents.
- Ability to multi-task and maintain deadlines.
- Flexible with working in different time zones.
- Experienced in working with teams from multiple time-zones, multi-national interaction.
- Experienced in trouble-shooting various operating systems.
Able to support users via different communication methods (phone, email, instant messaging).
Software Acquisition Support,
Communicates with vendors to acquire license key updates,
records updates in Asset Management system, and ensures tickets are created for application of license keys.
Ensures software compliancy checks are completed prior to installation of software.
Process tickets in the IT Service Management system including reviewing request for compliancy, locating media, and ensuring install paths are documented/provided to technicians.
Software Acquisition Support - Physical Media
Awareness of Servicenow SAM pro module
Awareness of license metrics with Software publishers .
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