Software Engineer - Varicent ICM

Overview

Meet the Team

Our vision within Cisco IT is to be admired as the world’s best IT organization! The CRM Engineering and Transformation Office (CETO) is guided by one critical mission: to operate as and deliver solutions that drive One Team. One Experience. One Cisco.

through our CRM architecture, data frameworks and governance and sales and partner compensation, while integrating AI extensively throughout.

In Sales Compensation (part of CETO), we deliver a simplified and intuitive Seller and Partner experience and world-class digital capabilities that aligns with business strategy and enables growth. The Partner Incentives and Metrics component enables the recurring revenue transformation by influencing the selling behavior of internal sellers and external partners.

Your Impact

We have a phenomenal opportunity for a Software Engineer who wants to apply and grow their technical skills as you deliver new capabilities using groundbreaking technologies and processes and hone your collaboration and leadership skills as you work with a team of hardworking engineers and interact with business partners.

Your Responsibilities Would Include

• Day-to-day development activities like writing, modifying and debugging software, and primarily focus on custom development tasks on the Varicent platform and successfully deploying them for user adoption via standard CI/CD pipeline.
• Design and build on Varicent ICM - composer, calculations, reports, web forms, schedule modules, system configuration, model building, SymonAI and security.
• Design and build integration between Varicent and external DB like Snowflake, Oracle via Symon AI in the most optimized way.
• Perform independent design and code reviews and certify code developed by self and other junior team members on the project.
• Build, develop and support web services custom solutions, integrations, APIs and Varicent Security model.
• Automate and perform unit testing and solution testing using UiPath.
• Investigate and resolve highly complex issues.
• Research design and deliver ICM solution collaborating with analysts, architects, and business owners to deliver results in a timely manner.
• Follow applicable standards, procedures, guidelines, and methodologies in the support, documentation and/or maintenance of systems.
• Identifying and resolving issues raised by users and grooming juniors on the domain to shift left on defects.
• Discerning impacts to downstream systems and working multi-functionally to explore solutions.
• Conducting post-project evaluations to find areas of improvement and growth.
• Helping to manage risks, issues, and dependencies across multiple teams, and reporting status to managers and business partners.
• Developing domain expertise and becoming an advisor for our business partners.
  
  

You'll be part of a highly dynamic and empowered team of collaborative engineers, technical leads, architects, business systems analysts who are passionate about building, supporting and enhancing our partner platforms. You will interact with key business partners in Channel related Sales, Legal, Finance, Business Operations, and Customer/Partner Experience teams. You will align your work with the project team and multi-functional programs related to Recurring Revenue Growth, Partner Experience and New Routes to Market. In addition, you will work with the business and technical architecture groups, Product Owners, Release Train Engineers and leads from the Enterprise Release Management Office along with operational leaders responsible for Sales and Partner Operations.

Minimum Qualifications

• Bachelors in Computer Science or other relevant Engineering Bachelors with strong Computer Science AND 7+ years of professional experience designing and building software applications, OR
• Masters in Computer Science or other relevant Engineering Bachelors with strong Computer Science AND 4+ years of professional experience designing and building software applications, OR
• 5+ years of experience on the Varicent Platform
• Solid understanding and experience in Varicent ICM - composer, calculations, reports, web forms, schedule modules, system configuration, model building, SymonAI and security along with integrations with other databases.
• Proven understanding of key architectural concepts and how they influence the design.
• Experience with custom integrations and deployments via standard CI/CD pipeline
  
  

• Outstanding verbal and written communication skills.
• Excellent collaboration skills and client management skills.
• Experienced in Agile development methodology with a quality mindset.
• Lead and maintain an agile partnership between business, product management, operations, and IT.
• Experienced in facilitating estimation and decision-making sessions.
• Ability to form relationships with on-site and remote colleagues.
• Familiarity with Channel Partner Incentive models and principles.
  
  

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.