Software Engineer-Technical Specialist

Mediaocean is powering the future of the advertising ecosystem with technology that empowers brands and agencies to deliver impactful omnichannel marketing experiences. With over $200 billion in annualized ad spend running through its software products, Mediaocean deploys AI and automation to optimize investments and outcomes. The company’s advertising infrastructure and ad tech tools are used by more than 100,000 people across the globe. Mediaocean owns and operates Prisma, the industry’s trusted system of record for media management and finance, Innovid, the leading independent ad tech platform for creative, delivery, measurement, and optimization, as well as Protected by Mediaocean, an integrated solution for ad verification and brand safety. Visit www.mediaocean.com for more information.

What You will do:

• Tasks/Duties will include:
• Provide L2/L3 technical support for enterprise applications and database environments.
• Troubleshoot and resolve complex application and system issues, including performance bottlenecks and integration errors.
• Perform installation, configuration, and maintenance of Oracle databases across development, test, and production environments.
• Administer and troubleshoot Windows Server environments, including services, user management, and system performance.
• Collaborate with development, QA, and infrastructure teams to ensure system integrity.
• Develop and maintain technical documentation, knowledge base articles, and standard operating procedures.
• Monitor and tune application and database performance; assist in capacity planning and backup maintenance.
• Analyze system and application logs, identify patterns, and take proactive action to prevent downtime.
• Escalate unresolved issues and work with engineering team as necessary.
• Work in monthly rotational shifts starting 4:30 AM and 6:AM IST.

Who You Are :

• Bachelor's degree in Computer Science, Information Technology, or a related field and equivalent work experience.
• 3–5 years of hands-on experience in application support or technical support roles.
• Strong experience with Oracle database installation, configuration, patching, and troubleshooting.
• Experience managing and troubleshooting Windows Server (e.g. IIS, event logs, services).
• Familiarity with Oracle tools such as RMAN, Data Pump etc.
• Ability to analyze logs, trace files, and error reports to identify and resolve issues.

• Working knowledge of Microsoft SQL Server (installation, configuration, and T-SQL).
• Understanding of SQL and PL/SQL for troubleshooting and performance tuning.
• Experience with ITSM tools (e.g., Zendesk, Jira) and support ticket workflows.
• Exposure to scripting languages (e.g. PowerShell) for automation is a plus.
• Understanding of ITIL practices and incident/change/problem management processes.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and within a team environment.
• Customer-focused attitude with a commitment to delivering high-quality proactive support.

Why Mediaocean:

• Mediclaim Policy (Total Coverage: 7 Lakhs/year). Term Life and Accidental Insurance
• Inclusive workplace environment.
• Professional development opportunities within our Learning & Development programs
• Health Benefits – Health Check-ups, Fitness Activities.
• Belong@Mediaocean affinity-based groups of colleagues to create community
• All of these benefits/perks are effective on the date of hire.

We would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply!

Mediaocean recognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns. Mediaocean is committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.