Software Support & IT Support Officer

Overview

Key Responsibilities:

· Provide first-level support for software applications, responding to user queries via email, phone, or in-person.

· Diagnose and troubleshoot software issues, escalating complex problems to senior support or development teams as necessary.

· Support the installation, configuration, and updating of software and hardware systems.

· Maintain IT inventory including desktops, laptops, printers, and networking equipment.

· Assist in monitoring and maintaining local network performance and connectivity.

· Manage user accounts and permissions through systems like Active Directory or similar.

· Document support requests and resolutions using ticketing systems.

· Ensure software compliance and assist in software license management.

· Provide basic training to end-users on common tools and systems.

· Support data backup and recovery processes.

Skills & Qualifications:

· Bachelor Degree in Computer Science, Information Technology, or a related field (or equivalent experience).

· 1 year of professional experience in software and IT support roles.

· Knowledge of Windows/Mac operating systems and common software applications.

· Familiarity with troubleshooting tools and remote desktop support software.

· Basic understanding of networking concepts (IP, DNS, DHCP, VPN).

· Experience with ticketing systems (e.g Zendesk, Freshdesk, Jira) is a plus.

· Strong problem-solving skills and a proactive approach to issue resolution.

· Excellent communication and interpersonal skills.

Job Types: Full-time, Permanent

Pay: ₹17,376.95 - ₹23,577.15 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Shift:

• Day shift

Work Days:

• Weekend availability

Work Location: In person