Chennai, Tamil Nadu, India
Information Technology
Full-Time
Trigent Software Inc
Overview
Responsibilities
- Provide Mac and Windows End User Support - desktop and mobile to all employees
- Provisioning and management of Corporate IT servers, network, remote access VPN, phone systems, and end-user systems
- Assist install, configure, test, and support AV systems, including video conferencing, Zoom rooms, and other audio products.
- Ensure the scalability, reliability, and performance of Corporate IT servers, network, VPN, phone systems. Monitoring and troubleshooting of the same, and as events occur, manage them to resolution
- Maintain inventory levels for Hardware Procurement and manage Asset Tracking for the same
- Stay abreast of the enforcement of and periodic updates to Corporate Security, ensuring the security of all IT systems against threats of theft or loss of company data
- Manage the data backup, disaster recovery, and business continuity systems
- Manage web-based tools and applications like Slack, Jira, Confluence etc.
- 5+ years in IT Operations in Corporate IT environments
- 3+ years of experience with Office 365, Microsoft Active Directory, Atlassian products, and other productivity tools
- Proactive, friendly and upbeat, you can get the job done with limited direction and a willingness to pitch in whenever and wherever needed
- Extensive experience in Mac desktop/laptop environment
- Competency with cloud-based file management software
- Exposure to Wireless Controller / AP operations
- Good understanding of concepts such as DNS, DHCP, and Email
- Strong understanding of Mobile Device Management like JAMF or similar for enforcement of security measures, including anti-malware, and software patch management
- Configuring corporate Network Management - Routing, VLANS, L2/L3 Switch Management and remote access VPN is a plus
- Able to understand and adapt to rapidly changing priorities, pivoting from one task to other project-based tasks as needed
- Good communication skills, both written and verbal
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