Sr Lead Business Analyst

Area(s) of responsibility

About Us

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Job Summary

A ServiceNow functional consultant helps clients implement and optimize their ServiceNow environment. They provide technical and functional guidance, and work with clients to understand their business needs.

Experience required- 10+

Location - Noida/Pune/Bengaluru/Mumbai/Chennai

Mode - Hybrid

Notice Period - 0-15 Days

Responsibilities

Job Description:

• Design and optimize solutions for Configuration Management Database (CMDB)
• Ensure CMDB aligns with the ServiceNow Common Service Data Model (CSDM)
• Support IT Service Management (ITSM) and IT Operations Management (ITOM) functions
• Provide technical and functional guidance
• Deliver solutions to improve operational efficiency
• Ensure clients get the most out of their ServiceNow investment
  
  

Skills And Qualifications

• Experience with ServiceNow modules like ITSM, ITOM, and CSM
• Knowledge of IT Infrastructure domains and supporting technologies
• Strong technical skills, including proficiency in JavaScript and ServiceNow scripting
• Experience configuring and customizing ServiceNow workflows, applications, and integrations
• Excellent problem-solving and troubleshooting skills
• Strong communication skills
• Ability to work independently with minimal supervision