Sr. Manager- Scrum Master

About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Who You Are

• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop detailed project plans, schedules, and resource allocations.
• Manage project execution, ensuring timely delivery within scope and budget.
• Identify and mitigate project risks and issues proactively.
• Coordinate internal resources and third parties/vendors for flawless execution.
• Track project performance using appropriate tools and techniques.
• Communicate project status, risks, and dependencies to stakeholders and leadership.
• Ensure adherence to project management standards and best practices.
• Conduct post-project evaluations and implement lessons learned.
• Facilitate all Scrum ceremonies: Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Guide the team on Agile/Scrum best practices and principles.
• Remove impediments and foster a collaborative environment for high-performing teams.
• Work closely with Product Owners to ensure a well-groomed and prioritized backlog.
• Track and communicate team velocity, sprint/release progress, and other Agile metrics.
• Coach team members and stakeholders on Agile practices and mindset.
• Promote transparency, inspection, and adaptation within the team.
• Support the organization in scaling Agile practices across teams and departments.
• Collaborate with stakeholders to gather, document, and analyze business requirements.
• Translate business needs into functional specifications and user stories.
• Conduct gap analysis, process mapping, and root cause analysis.
• Work closely with developers, QA teams, and project managers to ensure successful implementation of solutions.
• Support testing efforts by creating test cases and validating outcomes.
• Monitor project progress and provide regular updates to stakeholders.
• Identify opportunities for process improvements and recommend solutions.
• Assist in change management and user training activities.
  
  

Required Qualifications

• Bachelor’s degree in Computer Science, Business, or related field.
• Strong experience of 13+ yrs in project management methodologies (Agile, Waterfall, Hybrid).
• Proficiency in project management tools (e.g., MS Project, Jira, Asana, Trello).
• Strong understanding of Agile frameworks (Scrum, Kanban, SAFe, etc.).
• Certified Scrum Master (CSM), PSM I, or equivalent certification.
• Excellent facilitation, coaching, and conflict-resolution skills.
• Strong communication and interpersonal skills.
  
  

VOIS Equal Opportunity Employer Commitment

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!