Sr. Salesforce Business Analyst

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

About The Team

About Go-To-Market Team

The Business Technology Go-To-Market team works in close partnership with our business partners to help fuel growth and revenue goals for Workday, along with driving exceptional Customer and employee experiences.

The team is responsible for developing and supporting innovative architecture-led solutions for our Marketing, Sales, Services, Customer Support & Legal business functions with Salesforce being the primary platform alongside other cutting edge platforms like SnapLogic for Integrations, Service cloud, Customizations, AWS as PaaS, Coveo Search Platform, OKTA for SSO and others.

About The Role

Responsibilities:

Responsibilities:

Technical:

• Engage with Stakeholders: Meet with business users, product owners, and managers to gather requirements for Salesforce-related projects.
• Understand Business Processes: Analyze current business processes and workflows to identify opportunities for improvement through Salesforce solutions.
• Document Requirements: Write detailed requirements documents, user stories, and use cases to communicate the business needs to the development team.
• Prioritize Requirements: Help stakeholders prioritize features and functionalities based on business value and technical feasibility.
  
  

Business/Functional:

• Act as a Liaison: Serve as the primary contact between business stakeholders and the technical team.
• Manage Expectations: Set and manage realistic expectations with stakeholders regarding timelines, scope, and deliverables.
• User Training and Support: Provide training for end-users to ensure they understand new features or functionalities.
• Salesforce product knowledge: Demonstrate strong knowledge of Salesforce configuration and customisations, service cloud expertise.
  
  

About You

Basic Qualifications:

• 8+ years experience
• Requirements Gathering: The ability to elicit, document, and prioritize business requirements from various stakeholders.
• Business Process Mapping: Experience with analyzing and documenting business processes and mapping them to system capabilities.
• User Story and Use Case Creation: Skill in writing clear and detailed user stories or use cases to convey business needs to technical teams.
• Stakeholder Management: Ability to work with business leaders, technical teams, and end users to ensure alignment on goals and expectations.
• Strong Technical Knowledge:BSA is expected to have strong knowledge of Salesforce configuration, ability to read code and understand implemented functionality.
• Data Management: Basic knowledge of data import/export tools like Data Loader or other integration platforms (e.g., MuleSoft) can be beneficial.
• Familiarity with Agile Methodologies: Understanding of Agile or Scrum practices, as many Salesforce projects follow Agile frameworks.
• Familiarity with Project Management Tools: Knowledge of tools like Jira, Confluence, or Microsoft Project can be helpful for tracking requirements, issues, and project timelines.
• Basic Project Management Concepts: Understanding of project life cycles, timelines, and resource allocation can be advantageous for collaborating with project managers and ensuring smooth project delivery.
  
  

Other Qualifications :

Service cloud certification

Knowledge of integrations with tools like SNAPLOGIC

Strong QA skills

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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