SRINAV - ServiceNow Technical Lead - ITSM/ITOM/HRSD Modules

About The Role

We are seeking a highly experienced and passionate ServiceNow Technical Lead to join our growing team. This is a full-time, permanent, remote position for an immediate joiner. The ideal candidate will be a technical authority on the ServiceNow platform, responsible for leading the design, development, and implementation of robust and scalable ServiceNow solutions. You will play a crucial role in shaping our technical strategies, mentoring team members, and ensuring the successful delivery of projects for our diverse client base.

Key Responsibilities : Leadership & Architecture :

• Serve as the primary technical lead for ServiceNow projects, guiding the architectural design and technical implementation of solutions.
• Translate complex business requirements into clear, concise, and well-architected technical designs on the ServiceNow platform.
• Ensure solutions adhere to ServiceNow best practices, architectural standards, and security Development & Configuration :
• Lead the development, configuration, and customization of ServiceNow modules, including ITSM, ITOM, CSM, HRSD, etc., based on project requirements.
• Develop complex workflows, scripts (client scripts, business rules, script includes), UI policies, UI actions, and custom applications.
• Oversee and perform data model design, form layouts, and portal Expertise :
• Design, develop, and implement integrations between ServiceNow and other enterprise systems (e.g., SAP, Salesforce, external APIs) using various integration methods (e.g., REST, SOAP, JDBC, MID Server).
• Provide technical guidance on integration strategies, data mapping, and error & ITOM Focus (Basics) :
• Possess a foundational understanding of CMDB principles, CI relationships, and IT Asset Management (ITAM).
• Guide the implementation and maintenance of CMDB health and data accuracy to support ITSM Leadership & Mentorship :
• Provide technical guidance, mentorship, and code reviews to junior and mid-level ServiceNow developers.
• Foster a culture of technical excellence, continuous learning, and innovation within the team.
• Assist Project Managers with technical estimations, resource planning, and risk Solving & Optimization :
• Diagnose and resolve complex technical issues, performance bottlenecks, and defects within the ServiceNow platform.
• Identify opportunities for platform optimization, automation, and efficiency & Best Practices :
• Create and maintain comprehensive technical documentation, including design specifications, development standards, and deployment guides.
• Ensure adherence to coding standards and promote the adoption of ServiceNow best Collaboration :
• Collaborate effectively with Business Analysts, Project Managers, Solution Architects, and client stakeholders to understand requirements and deliver high-quality Skills & Experience :
  
  

Total Experience : 7+ years of total experience in IT, with a strong focus on the ServiceNow Expertise : In-depth knowledge and hands-on experience with the ServiceNow platform, including :

• ITSM : Incident, Problem, Change, Service Catalog, Request Fulfillment, Knowledge Management.
• Development : Advanced scripting (JavaScript, Glide API), UI/UX development (Service Portal), Workflow, Flow Designer, IntegrationHub.
• Configuration : ACLs, Notifications, Reports, Dashboards, Update : Extensive experience in designing and implementing integrations with external systems using REST APIs, SOAP, Orchestration, IntegrationHub, and MID Basics : Solid understanding of CMDB concepts, CI classes, relationships, and best practices for CMDB implementation and Experience : Proven experience in a technical lead role, providing guidance, mentorship, and oversight to a team of developers. Experience leading technical discussions with clients is a : Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues : Excellent verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical : Ability to work effectively in a team-oriented, collaborative, and fast-paced Qualifications :
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) in ITSM or other relevant modules.
• Experience with other ServiceNow modules (e.g., ITOM, CSM, HRSD, GRC, Security Operations).
• Experience in Agile/Scrum development methodologies.
• Bachelor's degree in Computer Science, Information Technology, or a related We Offer :
• Opportunity to work on challenging and impactful projects with leading clients.
• A collaborative and supportive remote work environment.
• Continuous learning and professional development opportunities.
• Competitive salary and benefits package.
• A chance to be part of a growing and innovative Period : Immediate joiners preferred.
  
  

(ref:hirist.tech)