Staff Software Engineer

Job Description

We are currently looking for a Staff Engineer based in Pune with a proven background in building high scale applications and data processing pipelines to work on building the Real-time Reporting & Analytics pipeline at Zendesk.

As a Staff Engineer, you would be a technical leader within the organisation working towards delivering the Realtime Reporting and Analytics vision at Zendesk.

The ideal candidate has experience in building large-scale cloud applications preferably in a SaaS environment and is skilled in real-time data pipelines, stream processing and OLAP databases. You should have successfully led technical initiatives, delivered large scale production workloads.

Note: : This is a hybrid role, combining remote and on-site work, requiring 3 days in our Pune office.
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What you'll be doing

• Be responsible for the design, development and maintenance of the Real-time Reporting platform at Zendesk.

• Work collaboratively with a small, focused and self-organising team to deliver high impact outcomes for Zendesk customers.

• Mentor and guide engineers, fostering a culture of continuous learning and technical excellence.

• Translate business needs into technical requirements by engaging effectively with business owners and stakeholders

• Lead technical initiatives, ensuring delivery of scalable and robust solutions

What you bring to the role

• 7+ years experience working on high scale applications and data processing pipelines.

• Have a proven experience in both Software Engineering and Data Engineering with a focus on delivering large-scale distributed and high quality applications.

• Hands-on experience with real-time data pipelines, stream processing and OLAP databases (e.g ClickHouse, Snowflake, Kafka, ElasticSearch etc)

• Demonstrated ability to lead engineering projects and mentor junior engineers

• Ability to design scalable and robust data architectures for real-time analytics.

• Strong communication skills, both written and verbal and the ability to collaborate with teams across multiple time zones globally.

• Strong proficiency in Java is preferred and hands-on experience with technologies like AWS, Clickhouse, Kafka, Docker and KubernetesÂ

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.