System Administrator

Overview

Position: System Administrator

Role Summary:

Client interfacing and client handling for all tickets and projects for US Cloud, In-house data centers. Have an opportunity to learn and perform all level 1, 2 & 3 work. Great learning and growth. Virtualization, Cloud, AWS technologies. Hyper V and Vmware are extensively used. Live production issues. Capability to perform on the edge. Passion to resolve issues.

Responsibilities:

· Maintaining and administrating computer networks and related computing environment including system software, application software, hardware, and configuration.

· Dealing and handling, various system and server-related issues physically and remotely.

· Performing Ticket-based operations for our international clients.

· Providing assistance remote as a technical expert to international clients.

· Working as a Kaseya expert and provide solution to any issue occurred while maintaining the server and workstations through Kaseya.

· Communicating with the client and providing them the required information as a technical expert.

· Dealing with the issues related to the Microsoft applications, computer applications and other system software’s and providing the fix.

· Performing disaster recovery operations and data backups when required.

· Protecting data, software and hardware by coordinating, planning and implementing network security measures.

· Troubleshooting, diagnosing and resolving hardware, software and other network and system problems.

· Replacing faulty network hardware component when required.

· Maintain configuring and monitoring virus protection software and email applications.

· Monitoring the network performance to determine if adjustments need to be made.

· Conferring network users about solving existing system problems.

· Operating the master consoles to monitor the performance of network and computer systems.

· Coordinating computer network access and use.

· Designing, configuring and testing networking software, computer hardware and operating system software

· Training or certification in CCNA, CCNP or MCSA (any one) Mandatory.

· Aware of ticketing system and understanding SLA based ticket resolutions.

· Knowledge of connectwise and autotask is preffered

CTC – 2 lakhs to 3 lakhs

Experience – 1 to 3 years

Job Types: Full-time, Permanent

Pay: ₹10,776.06 - ₹25,000.00 per month

Benefits:

• Health insurance

Schedule:

• Monday to Friday
• Rotational shift
• US shift

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• System Administrator: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person