Gurugram, India
Information Technology
Full-Time
Brennan IT
Overview
Job Title: System Administrator
Job Description
Purpose: To provide 1st, 2nd or 3rd level technical support to Brennan IT clients, engineers and staff, 1st level monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and escalate incidents within stipulated timelines, maintain existing cloud/infrastructure services and ensure that environment runs in an optimal way. and Continuously Improve the Efficiency and Excellence of Service Delivery as Measured by Client facing Surveys and Ratings in every department you are part of.
Key Responsibilities
Key Competencies:
Job Description
Purpose: To provide 1st, 2nd or 3rd level technical support to Brennan IT clients, engineers and staff, 1st level monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and escalate incidents within stipulated timelines, maintain existing cloud/infrastructure services and ensure that environment runs in an optimal way. and Continuously Improve the Efficiency and Excellence of Service Delivery as Measured by Client facing Surveys and Ratings in every department you are part of.
Key Responsibilities
- Maintaining/contributing to KMS for client and internal team, for both technical & processes
- Server monitoring using SCOM, N-ABLE, Logic Monitor, Basic Intune / SCCM configurations
- Understanding of O365, Mimecast, Intune, Azure integration
- Manage security settings on Microsoft ATP
- Knowledge of endpoint security at CSP level for Sophos, SentinelOne, CrowdStrike etc.
- Ability to perform initial investigation on security breach alerts
- Change management, performing RCA and able to clearly articulate the actions/outcomes
Key Competencies:
- Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration.
- Must have secondary and tertiary technical skills.
- Should have experience in VM Deployment, VM Migration, managing host clusters
- Extremely high-level attention to detail with methodical troubleshooting process
- Independent time management skills
- Exposure to Backup tools like Veeam/Commvault/Backup exec
- Windows Administration certifications 2012 and above
- Exposure to SAN /NAS
- MS Azure and Office 365 Administration
- Symantec Endpoint or McAfee or Sophos or SentinelOne or CrowdStrike
- Exposure to Blade servers and configurations
- ITIL Foundation and ServiceNow ITSM tool
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