System Administrator II

Company Introduction

Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.

Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.

Job Description

Defines, designs and implements network communications and solution improvements. Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system. Manages the load configuration of a central data communication processor and makes recommendations for purchase or upgrade of data networks. Coordinates terminal orders and cable installation, network system planning, upgrading, monitoring, testing and servicing. Approves action requests and specifies purchase requirement. Negotiates and places orders with common carriers.

Roles & Responsibilities

Discover the Excitement at Availity - Shaping the Future of Healthcare from Bengaluru, India!

Welcome to Availity, where we transcend the conventional to redefine the landscape of healthcare technology. Headquartered in vibrant Jacksonville, FL, with a buzzing office right in the heart of Bengaluru, India, and a dynamic remote workforce spread across the United States, we are a global force bound by an impactful mission.

Why Availity Excites

At the forefront of healthcare technology, we are not just a company; we are trailblazers reshaping the future of healthcare. Our mission? To refocus attention on what truly matters - patient care. As the primary healthcare engagement platform, we are the pulsating heartbeat of an industry that touches millions of lives. With a network of over 2 million healthcare providers connected to health plans and processing a staggering 12 billion transactions annually, our influence is on a constant and expansive rise.

Your Journey With Us

Step into the realm of Availity, where innovation is not just encouraged, but celebrated. Join our energetic, dynamic, and forward-thinking team that believes in the power of ideas and the impact of every contribution. Your role will be instrumental in transforming the healthcare landscape, solving communication challenges, and creating connections that empower the premier healthcare ecosystem of the United States.

Why Join Availity In India

• Global Impact: Your work from Bengaluru will directly support and impact the lives of millions of US citizens.
• Innovation Hub: Bengaluru, the tech hub of India, is where your ideas will come to life, contributing to cutting-edge solutions in healthcare technology.
• Collaboration: Engage with a diverse and global team, fostering an environment where collaboration knows no boundaries.
• Career Growth: Availity values your growth journey. With us, you'll find opportunities to expand your skill set and advance your career.
• Work-Life Balance: Embrace a work culture that values work-life balance, offering flexibility and support to ensure your well-being.
  
  

Embark on a journey with Availity, where your skills meet impact, and your passion meets purpose. Together, let's shape the future of healthcare from the vibrant city of Bengaluru to the heart of the United States. Join us and be part of a team that's not just changing healthcare but changing lives.

The Systems Administrator responsibilities include managing end user enterprise technologies and providing white glove escalation support. Manage the day-to-day health and operations of enterprise systems and applications currently in use. With advanced knowledge of IT services and have a drive to solve problems with technology, this individual will make a daily impact on the success of IT and the larger Availity community by reducing toil and creating automation. Create workstation OS deployment automation via Microsoft SCCM/Intune/JAMF and others. Have a strong understanding of Modern Desktop, DaaS, SaaS, and M365 cloud management is required

Why Work On This Team

• This teams allows you to work directly with stakeholders at various levels within the organization
• This team fosters a growth mindset and offers opportunities for advancement
• This Team allows you to work with the Global Team in the USA.
  
  

What You Will Be Doing

• Advanced application and systems troubleshooting, working with vendors for troubleshooting and resolution of escalated issues. Work with other departments to understand and document computing needs. Determine needs and create basic tooling/automation to reduce toil, including operational documentation for tier 1/2 on how to use.
• Operationalize manual processes and reduce toil. Create, manage, and update OS deployment automation for physical and virtual deployments. Manage and update back-end IT servers and toolsets to keep them compliant. Manage M365/Azure technologies and follow documented processes/vendor best practices.
• Continued learning and understanding of deployed applications and systems, to surface ways to make end users lives better. When delivering escalation support, provide mentoring to reduce recurring instances.
• Create and manage small projects (days to weeks) by creating high level plans, using SCRUM principles and work estimation. Work with IT Architects and Engineers to build and provide feedback on deployed systems. This feedback loop will be used to create positive changes for application and system management.
• Participate in change management processes by creating “What’s in it for you” documents/flyers/graphs to showcase/sell to end users. (e.g., how to showcase technology to a non-technical user and why they should want to use it.)
  
  

Requirements

Education and Experience

• REQUIRED: 4+ years’ experience in a corporate Desktop role or equivalent experience
• Microsoft 365 Certified: Fundamentals (MS-900)
• Microsoft Certified: Security/Compliance and Identity Fundamentals
• Microsoft Certified: Power Platform Fundamentals
• Microsoft Certified: Azure Virtual Desktop Specialty
• M365 Applications – MS OneDrive for Business, MS SharePoint Online, MS Teams
• Apple Certified: JAMF 200 course completion or equivalent experience with JAMF Pro server, package deployment, MDM enrollment, profile configuration.
• Automation: PowerShell, Bash/Z Shell
• Azure Cloud
  
  

Preferred

Bachelor’s degree or equivalent work experience

• M365 and Azure experience
• Citrix/DaaS/Modern Desktop
• Apple Certified: JAMF 300 course completion or equivalent experience with patch management, security workflows including FileVault, and advanced packaging.
• JAMF Helpdesk 2 series training
• JAMF Pro MacOS
• JAMF scripting series
• Microsoft Cloud Architecture.
• Automation and Infrastructure as Code: PowerShell, Bash/ZSH, Ansible, Python, Java, VDI Cloud, Cloud Basics
  
  

Skills And Knowledge

• Scrum story writing and planning.
• Technical writing skills.
• Creation of documentation, processes, and procedures.
• Advanced Windows OS and Mac OS knowledge.
• Creating OS deployment packages and automation.
• Advanced troubleshooting in networking, protocols, multi-system applications, and log analysis.
• Proficient in multiple scripting languages including PowerShell, Bash, and Z Shell, with the ability to create from scratch, solve problems, and create tools.
• M365 administration via PowerShell and web UI.
• Advanced Office Productivity tools for data analysis including excel and PowerBI.
• Project management (days to a few months).
• Basic AWS knowledge and Cloud Infrastructure.
• Microsoft Cloud Architecture.
  
  

Availity Culture And Benefits

• Availity is “Great Place to Work”! certified. Culture is important to us and there are many ways for you to make your mark here!
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack that can help get you there too!
• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.
• We offer a competitive salary, bonus structure, generous total wellbeing packages including company sponsored insurance coverages, outpatient care, preventive health checks and Employee Assistance Programs (EAP). We offer 24 days of paid time off to all our fulltime associates + 12 paid holidays.
• Interested in wellness? Cult pass Home, a home-based fitness and wellness program through cult.fit is extended to all associates and their family members to plan their fitness activities. Our Employee Assistance Program (EAP) focuses on emotional wellness where free counselling can be availed.
• Availity offers paid Parental Leave (as per Maternity Act and internal paternity time off policy) for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with organizations to extend various CSR services.
  
  

Availity Perks For Remote, Hybrid And Office-based Associates

• We offer a flexible working environment! Working arrangements are discussed from time to time to help ensure you have a working environment to thrive in!
• All associates have the opportunity to have 1on1 sessions with their supervisor or manager to help facilitate transparency and growth within the organization.
• Availity events are available to ALL associates no matter if you are fully remote or have a hybrid or onsite schedule.
• We appreciate work/life balance! Need to get a quick break in between meetings? We have Carrom board, Foosball, various board games, and video games at our office premises to help you decompress.
• We’ve got you (office-based associates) covered with free coffee and tea anytime you want and subsidized food (lunch / dinner)
• Our night shift office-based associates are provided with free transportation facility (to and fro) or transportation reimbursement.
  
  

Next Steps In Process

After you apply, you will receive email messages thanking you for applying and then you will continue to receive more email messages alerting you as to where you are in the recruitment process.

Interview process: 

• Recruiter resume review
• Manager resume review
• Technical Screening Round
• Manager interview
• Panel interview
• Face-to-Face Human Resources Interview @ Availity Office.
  
  

Eligibility