TAC Network Engineer

Overview

Company Description

Terralogic is a prominent IT service provider company in Bengaluru, emphasizing technology services for the connected world. With a focus on stability, productivity, and customer satisfaction, we offer a wide range of technical skills and domain expertise to meet our customer's roadmap and business needs. Our goal is to deliver world-class successes through long-lasting partnerships and optimized value solutions.

Work location address: Besides DHL Express, KMJ Atelier, No. 69, Hosur Rd, Muneswara Nagar, Roopena Agrahara, Bommanahalli, Bengaluru, Karnataka 560068.

Work Schedule: 24/7 environment with rotational shifts and 4 days a week.

Job Summary

A Technical Assistance Center (TAC) Network Engineer is typically responsible for providing technical support, troubleshooting, and resolving network-related issues for customers. The required skill set for a TAC Network Engineer typically includes:

Work Experience: 3 + Years

Training /Certification: CCNA or CCNP.

Networking Fundamentals: Strong understanding of networking concepts, protocols (TCP/IP, DNS, DHCP, SNMP, etc.), OSI model, and network architectures.

Routing and Switching: Proficiency in configuring, managing, and troubleshooting routers and switches, including dynamic routing protocols (OSPF, BGP, ISIS), VLANs, STP, and routing policies.

Network Security: Knowledge of network security principles, firewalls, VPNs, IPS/IDS systems, access control lists (ACLs), and security best practices.

Network Monitoring and Management: Experience with network monitoring tools (such as SNMP-based systems), network management protocols (SNMP, NetFlow), and performance optimization techniques. VRF, Routing instances, BFD, VXLAN, Data Center Fabric- Leaf and spine concepts

Troubleshooting Skills: Strong problem-solving skills to identify, diagnose, and resolve network issues efficiently and effectively.

Hardware Knowledge: Familiarity with networking hardware from various vendors (Cisco, Juniper, Airsta, etc.), including routers, switches, firewalls, and load balancers.

Communication Skills: Excellent verbal and written communication skills to interact with customers, understand their requirements, and provide clear explanations and instructions.

Documentation: Proficiency in documenting network configurations, troubleshooting steps, and solutions for future reference and knowledge sharing.

Continuous Learning: Willingness to stay updated with the latest networking technologies, trends, and industry developments through self-study, training, and certifications.

User-level knowledge: Jira ticketing, Slack usage and Splunk.

Overall, a TAC Network Engineer should possess a combination of technical expertise, problem-solving abilities, communication skills, and a customer-centric approach to effectively support and maintain network infrastructure.

Job Type: Full-time

Pay: ₹1,000,000.00 - ₹1,500,000.00 per year

Benefits:

• Commuter assistance
• Health insurance
• Life insurance
• Paid time off
• Provident Fund

Schedule:

• Rotational shift

Ability to commute/relocate:

• Bommanahalli , Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please mention your salary requirements
• Please mention your notice period

Work Location: In person

Expected Start Date: 20/05/2025