Technical Lead

Overview

As a Technical Lead, you will play a pivotal role in leading the technical resolution of complex issues for our global customers. You'll apply advanced analytical skills to diagnose, reproduce, and resolve in-field software and hardware challenges, ensuring optimal network performance. This role offers significant impact, allowing you to guide technical activities, mentor others, and contribute directly to customer success and network evolution.

How You Will Contribute And What You Will Learn

You will be empowered to:

• Lead and manage the technical delivery of case handling worldwide, ensuring timely and effective resolutions.
• Apply advanced analytical skills to solve complex, non-routine problems and provide innovative workarounds.
• Lead and resolve critical situations across various technical activities, from software upgrades to multi-vendor issues and performance improvements.
• Act as a primary technical interface for customers on complex cases, building trust and contributing to strategic 'focus programs' for escalations.
• Identify, solve, and guide others on intricate technical problems, fostering a culture of shared knowledge.
• Manage emergency and outage topics, ensuring rapid recovery for critical issues.
• Contribute to our knowledge base, documenting solutions and providing valuable feedback for product enhancements.
• Drive continuous learning, expanding your expertise into emerging areas like cloud technologies, AI, and Machine Learning.
  
  

We are looking for a collaborative and innovative individual with:

• Over 12 years of experience in the telecommunications domain, demonstrating a deep understanding of network operations.
• Extensive hands-on experience with Nokia NetAct (DCN, FM/PM/CM subsystems).
• Deep expertise in Linux, TCP/IP Networking, and 3GPP Wireless protocols (GSM, UMTS, LTE, 5G).
• Proficiency in advanced troubleshooting tools, including packet capture analysis (Wireshark/tcpdump).
• Practical experience with automation (Shell Scripting, Ansible), cloud-native technologies (Containers, Kubernetes, Virtualization), and databases (e.g., Oracle, MySQL, PostGres) with Python scripting.
• Demonstrated ability to lead complex technical issues, provide solutions, and manage customer escalations effectively.
• Exceptional communication, interpersonal, and problem-solving skills with a global and cross-cultural mindset.
  
  

These skills would be a great advantage, but are not essential:

• Experience with 2G/3G/4G/5G network design and troubleshooting.
• Familiarity with Radio Access Network (RAN) equipment and multi-vendor OSS systems (e.g., Ericsson, Huawei, Nokia).
• Knowledge of Network Performance Optimization (NPO) and wireless network Key Performance Indicator (KPI) analysis.
• Java development experience.
• Understanding of Data Science principles, including Artificial Intelligence (AI) and Machine Learning (ML).
  
  

At Nokia, we believe in challenging the status quo and creating technology that helps the world act together. You'll be part of a diverse and inclusive team that values innovation, continuous learning, and making a real impact. We offer:

• Career Growth: Opportunities to expand your technical expertise into cutting-edge areas like cloud, AI/ML, and leadership roles.
• Impactful Work: Directly contribute to the reliability and performance of global telecommunications networks.
• Collaborative Culture: Work alongside brilliant minds in a supportive environment where knowledge sharing is encouraged.
• Flexibility: We support a healthy work-life balance and offer flexibility where possible.
• Inclusivity: We are committed to building a team that reflects the diversity of our world, welcoming candidates from all backgrounds and experiences.
  
  

Join us in shaping the future of connectivity!

Apply Now:

If you are a motivated self-starter with a passion for solving complex technical challenges and leading with impact, we encourage you to apply! Discover how you can make a difference at Nokia.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits in Poland :

• Flexible working arrangements to support work–life balance
• Health and well-being support – private medical care for you and your family, life insurance, mental health programs, and employee resource groups
• A minimum of 90 days of Maternity and Paternity Leave based on eligibility
• Meal and lifestyle perks – Lunch Pass (monthly meal subsidy), Nokia Social Fund (sport card, cinema tickets, loans)
• Volunteering – two paid days per year for community or charitable activities
• Career growth & mobility – technical career path, job rotation, and domestic relocation support
• Continuous learning – mentorship programs, digital learning platforms and tools
• Annual bonus – based on individual and company performance
• Pension scheme (PPE) – available after 36 months of continuous employment
• Car benefit – the eligibility for a company car is based on employee’s job grade