Thiruvananthapuram, Kerala, India
Information Technology
Full-Time
Cognizant
Overview
Job Summary
We are seeking a highly skilled Technical Lead with 8 to 10 years of experience to join our team. The ideal candidate will have expertise in AEP Customer Journey Analytics AEP Adobe Journey Optimiser and AEP RTCDP. This role involves working in a hybrid model with day shifts. The candidate will play a crucial role in driving technical excellence and ensuring the successful implementation of projects.
Responsibilities
We are seeking a highly skilled Technical Lead with 8 to 10 years of experience to join our team. The ideal candidate will have expertise in AEP Customer Journey Analytics AEP Adobe Journey Optimiser and AEP RTCDP. This role involves working in a hybrid model with day shifts. The candidate will play a crucial role in driving technical excellence and ensuring the successful implementation of projects.
Responsibilities
- Lead the development and implementation of AEP Customer Journey Analytics solutions to enhance customer experiences.
- Oversee the integration and optimization of AEP Adobe Journey Optimiser to streamline customer interactions.
- Provide technical guidance and support for AEP RTCDP to ensure data-driven decision-making.
- Collaborate with cross-functional teams to design and execute customer journey strategies.
- Ensure the alignment of technical solutions with business objectives and customer needs.
- Monitor and analyze performance metrics to identify areas for improvement and optimization.
- Develop and maintain comprehensive documentation for all technical processes and solutions.
- Conduct regular code reviews and provide constructive feedback to team members.
- Troubleshoot and resolve technical issues in a timely and efficient manner.
- Stay updated with the latest industry trends and best practices to drive innovation.
- Facilitate knowledge sharing and training sessions for team members and stakeholders.
- Work closely with program management to ensure project timelines and deliverables are met.
- Support organizational change management initiatives to drive adoption of new technologies.
- Possess strong expertise in AEP Customer Journey Analytics AEP Adobe Journey Optimiser and AEP RTCDP.
- Demonstrate experience in program management and organizational change management.
- Exhibit excellent problem-solving and analytical skills.
- Show proficiency in collaborating with cross-functional teams.
- Display strong communication and interpersonal skills.
- Have a proven track record of leading technical projects to successful completion.
- Be adept at staying current with industry trends and emerging technologies.
- Demonstrate the ability to work effectively in a hybrid work model.
- Exhibit a proactive approach to identifying and addressing technical challenges.
- Possess strong documentation and technical writing skills.
- Show commitment to continuous learning and professional development.
- Have experience in conducting code reviews and providing feedback.
- Be capable of managing multiple projects and priorities simultaneously.
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