Technical Support Engineer - Electronics / Electrical

Job Title: Technical Customer Support Engineer

Location: Khopat, Thane, 400601

Reports To: General Manager

Experience: Customer support: 0 -1 year

Work Location: In person

Job Summary: Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience.

Key Responsibilities

• Customer Interaction: Act as the primary customer contact, delivering exceptional service.
• Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.
• Product Knowledge: Stay updated on company products, services, and trends.
• Customer Experience Improvement: Identify and recommend improvements for customer experience.
• Technical Support: Assist with product setup, troubleshooting, orders, and returns.
• Database Management: Maintain accurate customer records in the database.
• Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction.
• Reporting: Generate reports on customer satisfaction and improvements.
• Training: Train new customer service representatives if needed.
• Team Collaboration: Participate in team meetings and improvement initiatives.
  
  

Qualifications & Skills

• Education: Diploma/ degree in Electrical/ Electronics field preferred
• Experience: Experience in customer service or a related field.
• Skills: Excellent communication, problem-solving, and multitasking skills.
• Technical Proficiency: Proficiency in customer service software and Microsoft Office.
• Mindset: Strong organizational skills and a customer-centric mindset.
  
  

Preferred Qualifications

• Industry Experience: Industry-related customer service experience.
• Software Knowledge: Knowledge of ticketing systems.
• Language Skills: Bilingual abilities are a plus.
  
  

Benefits

• Compensation: Competitive salary and performance incentives.
• Health Benefits: Health insurance.
• Leave Policy: Paid time off and holidays.
• Growth Opportunities: Professional development opportunities.
  
  

Work Environment: Supportive work environment.

Apply now if you are passionate about customer satisfaction!

Job Types: Full-time, Permanent, Fresher

Benefits: Cell phone reimbursement , Health insurance

Supplemental Pay: Performance bonus

Schedule: Day shift

Job Types: Full-time, Permanent, Fresher

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off
  
  

Shift:Day shift

Language: English (Preferred)

Work Location: In person

Requirements

Benefits

Benefits

• Compensation: Competitive salary and performance incentives.
• Health Benefits: Health insurance.
• Leave Policy: Paid time off and holidays.
• Growth Opportunities: Professional development opportunities.
  
  

Work Environment: Supportive work environment.