Technical Support Engineer - L1 (SAAS Protection) - 251023-16

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Job Title: Technical Support Engineer- L1

Experience Required: 3 – 4 Years

Location: Bengaluru (WF-Office)

Duration: Full-Time

Shift: 24/7 Rotational Shifts

Availability: Immediate – 45 days

Logistics: Two-way transportation, Food, and other benefits provided

Key Skills - Windows, Mac, Office 365 backup, Microsoft 365 Backup, Google Cloud Backup, SaaS Backup, Salesforce Backup, SaaS Platform Backup.

Job Description:

To enhance our global support team, we are hiring a Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in our Bangalore, India office.

As a Technical Support Engineer-L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly C securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones C tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.

Required Skills:

• Excellent knowledge of major operating systems - Windows, macOS C
• Familiar with the OSI model C experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc).
• Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption
• Basic Windows Administration, including Active Directory C Group
• Hands-on experience with Patch Management, Application C System performance
• Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).
• Ability to read/write SQL
• Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and
• Familiar with Windows firewall concepts, including rule
• Excellent written and verbal communication
  
  

Preferred:

Industry-accepted certifications or equivalent work experience in one or more of the following areas:

• CompTIA A+
• CompTIA Network+
• CompTIA Server+
• CompTIA Security+
• MCP, MCTS, or MCIT
• CCNA
  
  

Company Description:

Kaseya is the leading cloud provider of IT systems management software, offering a complete IT management solution delivered both via cloud and on-premise. Kaseya technology empowers MSPs and mid-sized enterprises to proactively manage and control their IT environments remotely, easily, and efficiently from a single platform. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya has a presence in over 20 countries. To learn more, please visit http://www.kaseya.com

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional Information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.