Technical Support Engineer - US Shift

About Testsigma

Testsigma makes it fast and easy for QA teams to run test automation at speed and scale without coding expertise. We do this by empowering everyone in the team to author test cases using plain English statements and run the tests across thousands of browsers and devices. Unlike legacy test automation frameworks, Testsigma does not require knowledge of coding, thus enabling QA teams of all sizes to start automating their tests in weeks as opposed to months. Hundreds of leading QA teams across the world use Testsigma’s low-code test automation platform to release quality software at speed and scale. Some notable customers of Testsigma include Cisco, Samsung, Bosch, Honeywell, and American Psychological Association. Testsigma is headquartered in San Francisco with engineering teams in Bangalore and Chennai. Testsigma is backed by marquee investors like Accel, MassMutual and Strive.

Requirement

• 1-3 years of experience in a customer-facing technical or consulting role or L2 Support or Application Support
• Basic knowledge of Web-based applications, various browsers, and HTML DOM, and CSS.
• Basic understanding of cross-browser manual and automation testing
• Excellent presentation and communication skills (both virtual and in-person)
• Bachelor’s degree or higher in Computer Science, Engineering, or other Engineering or Technical discipline or equivalent relevant experience.
• Experience in requirements gathering, use-case identification, fit-gap analysis, multi-product solution design, and system integration
• Design best-practice solution architectures and process flows/workflows to help customers visualize their path to better automation.
• Being a critical member in the field, you will act as the voice of the customer and provide valuable feedback and recommendations to our Product Management
• Energetic and driven, hands-on individuals with a positive attitude
• Results oriented and focused on meeting deliverable timelines.
• A team player with excellent communication skills.
  
  

Responsibilities

• Provide 24x5 world-class support to Testsigma customers. (Rotation Shift)
• Manage customer queries and issues on Chat, Email, and on the Call.
• Troubleshoot browser-related issues - Chrome, Safari, Firefox, Edge etc.
• Manage ticket and chat SLAs.
• Collaborate with Engineering, DevOps, and Product Management teams to address customer issues
• Strong understanding of cross-browser manual and automation testing
• Understand the Web-based applications (IIS, W/LAMP etc.)
• Awareness of programming languages (JavaScript, Java, Python, PHP) and testing frameworks.
• Awareness of Hybrid cloud-based Saas solutions
  
  

Benefits

• Attractive salary
• 100% company-paid medical insurance
• Daily catered lunch, free snacks, etc.
• Flat hierarchy.
• Learning Opportunities.