Technical Support Engineer

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

This position will serve as a member of a highly skilled team of IT professionals located in Varian’s Pune, India office chartered with remote management and monitoring of Varian’s On-Premises and Cloud-hosted Managed Service Infrastructure. The candidate will be responsible for the efficient and effective execution of all ITSM (IT Service Management) practices, including any business stoppage Event Management, Incident Management, Customer Requests, Change Control, Problem Management, Release Management, and Continuous Improvement

Working as part of a global 24x7 team to perform ITSM functions (Event, Incident, Change Management, Problem Analysis, etc.) across a globally distributed environment of Private and Hybrid Cloud implementations.

Responsibilities Include But Are Not Limited To

• Performance and Security Event Management
• Incident Management (including participation in Major Incident Management if/as needed)
• Monitoring systems for escalated issues.
• Report to proper teams and drive process/product issues to resolution
• Incident Management process for partners and products from third parties
• Problem & Root Cause Analysis
• Continuous Improvement
• Proactively communicate & collaborate with Field Operations Management and other teams related to work at hand (Escalations, Process Performance, etc.)
  
  

Qualifications

• Formal studies and/or certification in the field of Information Technology
• 3-7 years of experience in a Network Operations Center (NOC) environment
• Strong troubleshooting skills across a variety of technologies.
• Strong Analytical skills with attention to detail
• Embody a "Whatever it takes" attitude toward Customer Satisfaction and Delight
• Willingness to perform shift work to accommodate coverage requirements
• Strong knowledge of ITIL Framework
• Superior written, oral, and presentation skills with fluency in English
• Hands-on experience on cloud-based technologies
• Experience with remote monitoring technologies (ex. Dynatrace, PagerDuty, Solarwinds, Azure Monitoring).
  
  

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.