Technical Support Engineer

Overview

Position : Technical Support Engineer

Experience : At least 1 year

Location : Delhi

Responsibilities:

1. Application Support:

• Monitor and troubleshoot application issues to ensure seamless operation.
• Provide technical assistance and support to end-users and internal teams.

2. Database Management:

• Use SQL for querying, managing, and optimizing databases.
• Perform routine database maintenance, including backups and performance tuning.

3. System Administration:

• Administer and maintain Linux-based servers.
• Handle system updates, security patches, and backups.

4. Incident Management:

• Respond to application incidents and resolve them efficiently.
• Conduct root cause analysis and implement preventive measures.

5. Performance Monitoring:

• Analyze application performance and recommend enhancements.
• Implement monitoring tools and set up alerts to detect potential issues.

6. Documentation:

• Maintain and update documentation for application configurations and processes.
• Create and revise user guides and technical manuals.

7. Collaboration:

• Work with development, QA, and other teams to address and resolve application-related issues.
• Assist in deploying new features and application enhancements.

Qualifications:

• Education: Bachelor’s degree in Computer Science, IT, or related field, or equivalent experience.
• Experience: Proven experience in application support with strong SQL and Linux skills.
• Technical Skills:
• Proficiency in SQL for database management and querying.
• Experience with Linux server administration and shell scripting.
• Familiarity with application performance monitoring tools.

Job Type: Full-time

Pay: ₹300,000.00 - ₹400,000.00 per year

Shift:

• Day shift

Work Location: In person