Information Technology
Full-Time
Intertec Systems
Overview
Key Responsibilities
- Monitoring and Incident Coordination :
- Provide 24x7 monitoring of IT systems to detect and address any backup job failures promptly.
- Inform and coordinate with bank vendors regarding any ATM/CCDM-related issues identified as a result of L1 monitoring alerts.
- Log tickets in the ITSM tool, assign them appropriately, coordinate actions, and work towards resolving the tickets efficiently.
- Batch Job Execution :
- Execute and support COB (Change of Business) and EOD (End of Day) batch job monitoring for classified systems.
- Ensure timely completion of COB and EOD tasks at scheduled intervals (except Sundays).
- Backup and Recovery Management :
- Maintain and manage backup and recovery solutions to ensure data integrity and swift restoration when required.
- Conduct regular backups and periodic restorations based on the banks assigned calendar.
- Perform routine checks on backup jobs by conducting regular restorations to validate success rates.
- Reporting and Documentation :
- Ensure availability of all reports, including End of Day reports and month-end reports.
- Maintain daily ATM transaction status files and address statement requests from other teams.
- Support for Scheduled Activities :
- Provide support for system changes, projects, and disaster recovery (DR) activities as scheduled.
- Audit and Compliance :
- Collaborate with internal and external audit teams to provide requested details within specified timeframes.
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