Technical Support Engineer

Description

Key Responsibilities:

• Act as the first point of contact for IT support in our Mumbai office, ensuring timely resolution of issues and alignment with business SLAs.
• Support, maintain, and troubleshoot user endpoints (primarily Windows, with some MacOS) and related infrastructure.
• Troubleshoot and manage issues within the Microsoft 365 environment, particularly SharePoint Online, Teams, OneDrive, and Exchange Online.
• Provide fundamental support for Microsoft Entra (Azure AD) in a cloud-only setup.
• Collaborate with the wider IT team on operational initiatives and longer-term projects.
• Troubleshoot & maintain on-premise infrastructure such as printers, networking equipment, audio-visual conferencing systems.
• Support meeting room tech, ideally Microsoft Teams Rooms setups.
• Liaise with third-party vendors when escalation or specialist input is needed.

Requirements

• The role is ideal for someone with 2–3 years of hands-on IT support experience in an in-house corporate environment.
• Strong experience with Windows 11 support (required); some exposure to MacOS (desirable).
• Solid working knowledge of Microsoft 365, particularly SharePoint Online as a document management platform.
• Understanding of Microsoft Teams, OneDrive for Business, and Exchange Online.
• Basic familiarity with Microsoft Entra (Azure AD), DNS, TCP/IP, and DHCP networking principles.
• Comfortable with AV equipment support, especially in office and meeting room environments (Teams Rooms experience a plus).
• Familiarity with Microsoft Intune, experience building and provisioning laptops using Windows Autopilot, with the ability to troubleshoot basic Intune-related deployment issues. No need to configure Intune policies, but familiarity with the process is expected.
• Able to self-manage and prioritise workload with minimal supervision.
• Passionate about delivering exceptional support and improving user experience.
• Strong communication skills, both written and verbal.
• Curious, resourceful, and eager to expand your knowledge of Microsoft cloud technologies.

Why Join Us?

You'll be joining a modern, cloud-first IT team that values continuous improvement, collaboration, and innovation.

Benefits

• 24 days holiday per year plus 10 gazette public holidays

Everyone belongs at Carbon Clean

We are passionate and committed to our people. Our aim is to build a diverse and inclusive movement: teams of forward-thinking people, with unique talents, skills, passions, and experiences. It’s talent that matters to us and we encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!