Hyderabad, Telangana, India
Information Technology
Full-Time
nexquare
Overview
Responsibilities
- Provide expert technical support to the customer support team and clients via phone, email, chat, or ticketing systems.
- Collaborate with development teams to escalate complex technical issues, including providing detailed bug reports.
- Debug and reproduce customer-reported issues to identify root causes and deliver effective solutions.
- Guide customers through troubleshooting steps to resolve technical problems efficiently.
- Identify and prioritize critical issues, escalating them to the appropriate teams for resolution.
- Maintain thorough documentation of customer interactions and solutions provided.
- Work closely with cross-functional teams to resolve complex technical challenges.
- Deliver product training and technical assistance to clients as needed.
- Stay informed about product updates, patches, releases, and technical specifications to ensure accurate and timely support.
- Monitor system performance, proactively identifying potential issues and areas for improvement.
- Continuously update knowledge of product features, enhancements, and technical specifications.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1-2 years of experience in technical support or a related role.
- Strong technical background with excellent troubleshooting, analytical, and problem-solving skills.
- Basic knowledge of Java, Spring, and Hibernate is preferred.
- Experience working with MySQL or similar SQL databases, with proficiency in writing queries.
- Excellent communication skills with the ability to collaborate effectively with both engineering and customer-facing teams.
- Ability to thrive in a fast-paced, team-oriented environment.
- A customer-focused mindset with a strong passion for delivering exceptional service.
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