Technical Support Engineer

Overview

The Technical Support Engineer position focuses on providing technical support for Hexagon’s VTD software, with occasional involvement in pre-sales and professional services. VTD (Virtual Test Drive) is a modular framework for creating and running high-fidelity virtual environments used in automotive and railroad engineering. It enables development, testing, and validation of ADAS, active safety systems, and autonomous driving technologies. The successful candidate will deliver high-quality service through strong technical expertise, clear communication, and timely responses. This is a hybrid position located in Pune, India.

About Hexagon

Hexagon’s Manufacturing Intelligence division empowers manufacturers to innovate with confidence. We connect the physical and digital worlds through advanced software and hardware, enabling smarter manufacturing with data-driven insights, precision engineering, and sustainable automation. Our solutions help customers achieve higher quality, efficiency, and productivity across industries.

What You'll Do

• Provide 1st line technical support to end customers for all VTD products, ranging from basic to advanced content, while meeting KPIs for response time and quality
• Provide basic and advanced software training and demonstrations, as part of both pre-sales and post-sales activities
• Create technical content such as knowledge articles and presentations
• Engage with the VTD online community of users
  
  

• Bachelors or Masters degree in Mechanical Engineering, Automotive Electronics or other relevant disciplines
• 2-3 years of industrial experience, especially in a relevant industry such as automotive, as an ADAS or automotive electronics engineer.
• 1 to 3 years’ experience in AV/ADAS Simulation design and Scenario Authoring.
• Experience with tools, Vires VTD or similar software like IPG carmaker, Scaner, Carla, and Applied Intuition is an added advantage.
• Experience on Linux and understanding of computer fundamentals is required
• Ability to explain complex technical problems with excellent written and oral communication and presentation skills
• Excellent interpersonal skills
• Strong self-organization and time-management skills with a commitment to meet deadlines
• Must be able to interact in a team environment
  
  

• Simulation experience with VTD
• Working with scripts and shell commands like Bash, Tcsh, Python, and Lua is an advantage, not mandatory.
• Exposure to programming (basic level), like C++, python is an added advantage.
  
  

We offer a comprehensive benefits package, including:

• Competitive salary with performance-based bonuses
• Comprehensive healthcare (medical, dental, vision) including HSA and FSA options
• Paid time off, including holidays and parental leave
• 401(k) with generous employer match
• Life, disability, and supplemental insurance options
• Employee Assistance Program (EAP) and wellness resources
• Tuition reimbursement and professional development support
• Flexible work schedules and hybrid work options
  
  

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