Technical Support Engineer

Overview

• Your day begins by reviewing and addressing complex Level 2 technical support cases advanced by the Operational Service Desk (OSD), ensuring efficient resolutions that meet Siemens Energy’s safety, compliance, and quality standards.
• You collaborate closely with Subject Matter Experts (SMEs) and the Remote Diagnostics team to analyze equipment data and tackle technical issues. Tapping into your expertise in rotating equipment, you participate in Failure Modes and Effects Analysis (FMEA) and Root Cause Analysis (RCA) with multi-functional teams to improve processes and product design.
• Throughout the day, you analyze ticket trends to identify recurring issues and propose product enhancements. You also mentor team members, engage in continuous improvement initiatives, and ensure timely reporting of performance metrics. Whether collaborating with collaborators or addressing customer inquiries, your work drives technical excellence and customer satisfaction in a fast-paced, dynamic environment.
  
  
  

• Customer Technical Support team provides detailed technical responses to internal and external customer enquiries related to SE Compressor products
• Manage Level 2 requests where Operational Service Desk (OSD) needs additional support in resolving the case
• Review any previous investigation conducted by OSD and identify additional steps required to provide an efficient resolution
• Coordinate internally with domain experts (SMEs) to ensure all responses provided meet Siemens Energy standards of safety, compliance, and quality.
• Participate in and/or conduct process and design FMEA and RCA or equivalent experience as a part of multi-functional team, as the need arises
• Support reporting and monitoring of performance metrics by ensuring high responsiveness.
• Analyze ticket data to identify patterns of most requested area of support by topic, fleet, customer, etc. Use this data to suggest design changes for product improvement to engineering
  
  
  

• Bachelor’s degree in mechanical or electrical engineering with 12 to 15 years of relevant experience in rotating equipment used in the industrial and oil and gas industry - steam turbine, gas turbine, turbo compressors, reciprocating compressors, etc.
• Strong understanding of engineering fundamentals and working knowledge of industry standards (e.g., API, ASME, ISO, DIN).
• Familiarity with case management systems (e.g., Salesforce) and document management systems (e.g., Globus, Teamcenter).
• Advanced data analytical skills and the ability to perform detailed engineering calculations.
• Sensitivity to factors that may have safety, commercial, and/or manufacturing consequences. Ability to assess technical risk using data and/or calculation results.
• Experience in engineering, manufacturing, site installation, field service, technical solving, overhaul, and commissioning are highly beneficial.
• Willingness to work in all 3 shifts including weekends and to support field investigation, site visits as demanded by business
  
  
  

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities. Candidates want to learn about the divisions they will be joining–the structure, how it works together, and the role it plays in driving Siemens Energy’s mission forward.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our distributed team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is motivated by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• All employees are automatically covered under the Medical Insurance. Company paid considerable Family floater cover covering employee, spouse and 2 dependent children up to 25 years of age.
• Siemens Energy provides an option to opt for Meal Card to all its employees which will be as per the terms and conditions prescribed in the company policy. – As a part of CTC, tax saving measure
• Flexi Pay empowers employees with the choice to customize the amount in some of the salary components within a defined range thereby optimizing the tax benefits. Accordingly, each employee is empowered to decide on the best Possible net income out of the same fixed individual base pay on a monthly basis
  
  
  

https://jobs.siemens-energy.com/jobs