Free cookie consent management tool by TermsFeed Technical Support Engineer 4 | Antal Tech Jobs
Back to Jobs
8 Weeks ago

Technical Support Engineer 4

decor
Hyderabad, Telangana, India
Information Technology
Full-Time
Juniper Networks

Overview

Role: Senior TAC Engineer – Routing

Business Unit: Juniper Advance TAC

Required Experience: 8+ Years

Location: Bangalore

Juniper Network’s Technical Assistance Center (JTAC) is a team of highly experienced engineers who provides focused technical support to customers on Juniper products.

This position is for Advance TAC team and will provide level 3 (L3) product escalation support for routing platforms from different products series like M, T, Mx, ACX and PTX. This is an individual contributor role. There will be weekend and holiday coverage as per roster.

Responsibilities:

  • Lead and drive problems reported by customers on Juniper routing platforms towards effective resolution.
  • Narrow down reported problems to software/hardware, replicate customer reported problems in JTAC lab for engineering engagement, own and document communications among customers, engineering and other stakeholders and provide final fix to customers.
  • Work with highly knowledgeable group of customers and partners. Be an escalation point for other TAC groups within the organization.
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
  • Participate in cross functional tasks such as new product development projects, create knowledge base and whitepapers.
  • Be a fast learner and keep pace with newer technologies and new products. And help improve processes and tools.

Requirements

  • Requires B.E. in Electronics Engineering or Computer Science with at least 8+ years of experience in the Networking industry.
  • Troubleshooting, implementation and support of large IP networks (preferably Service Provider)
  • Excellent Customer handling and communication (verbal and written) skills and experience in directly interacting with the global customers.

Primary Skills

  • Thorough understanding (Packet level) of –
    • IP Packet flow, OSI layers
    • Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
    • IP routing protocols (BGP, OSPF, ISIS , RIP)
    • Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
    • Experience in PTP/ SyncE protocols.
  • Understanding/Exposure/Expertise in one or more areas –
  • MPLS, VPLS, L2 VPNs, L3 VPN, EVPN, VxLAN
  • MPLS Traffic Engineering, LDP, RSVP, Segment Routing
  • Multicast technologies NG-MVPN, PIM
  • Perl/Unix/Expect/Python scripting
  • Preferred Certifications - JNCIS-SP, JNCIE-SP/DC/ENT, CCIE-SP or other equivalent certifications.
Share job
Similar Jobs
View All
1 Day ago
TrueFan - Senior Machine Learning Engineer
Information Technology
  • Thiruvananthapuram, Kerala, India
About UsTrueFan is at the forefront of AI-driven content generation, leveraging cutting-edge generative models to build next-generation products. Our mission is to redefine content generation space through advanced AI technologies, including deep ge...
decor
1 Day ago
Salesforce commerce cloud consultant
Information Technology
  • Thiruvananthapuram, Kerala, India
Salesforce Commerce Cloud consultant  5+ Years of Experience 6 to 12 months Mode - Remote 1.1LPM - 1.2LPM Max Key Responsibilities Translate business requirements into scalable Salesforce Service Cloud solutions, in collaboration with CAE's technic...
decor
1 Day ago
Cloud Infrastructure Engineer
Information Technology
  • Thiruvananthapuram, Kerala, India
DescriptionInvent the future with us. Recognized by Fast Company’s 2023 100 Best Workplaces for Innovators List, Ampere is a semiconductor design company for a new era, leading the future of computing with an innovative approach to CPU design focuse...
decor
1 Day ago
Devops Engineer- Intermetiate
Information Technology
  • Thiruvananthapuram, Kerala, India
BackJD: Dev ops Engineer:As a DevOps Specialist- should be able to take ownership of the entire DevOps process, including Automated CI/CD pipelines and deployment to production.They should also be comfortable with risk analysis and prioritization.Le...
decor
1 Day ago
Sr Data Scientist (London)
Information Technology
  • Thiruvananthapuram, Kerala, India
AryaXAI stands at the forefront of AI innovation, revolutionizing AI for mission-critical, highly regulated industries by building explainable, safe, and aligned systems that scale responsibly. Our mission is to create AI tools that empower research...
decor
1 Day ago
Software Test Engineer
Information Technology
  • Thiruvananthapuram, Kerala, India
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further att...
decor
1 Day ago
Software Developer 5 (Java Fullstack)
Information Technology
  • Thiruvananthapuram, Kerala, India
Job DescriptionBuilding off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team focuses on product development and product strategy for Oracle Health, while building out a complete platfo...
decor
1 Day ago
Java Developer - Spring Frameworks
Information Technology
  • Thiruvananthapuram, Kerala, India
Java DescriptionWe are looking for a passionate and talented Java Developer with 2-3 years of hands-on experience to join our growing development team.The ideal candidate should have a strong foundation in Java technologies and the ability to develo...
decor

Talk to us

Feel free to call, email, or hit us up on our social media accounts.
Social media