Technical Support Engineer (DBA Experience)

Striim, (pronounced “stream” with two i’s for integration and intelligence), is a unified data integration and streaming platform that connects clouds, data, and applications with unprecedented speed and simplicity to deliver the right data at the right time. Striim is used by enterprise companies to monitor events across any environment, build applications that drive digital transformation, and leverage true real-time analytics to provide a superior experience to their customers. At our company, we believe and expect all of our employees to operate as one with unlimited potential and dignity.

Description

We are seeking a Technical Support Engineer with DBA experience to provide enterprise- level assistance to our global customers. You will be responsible for troubleshooting issues, optimizing database performance, and ensuring seamless functionality of the Striim platform.

Responsibilities

• Resolve customer-reported issues and provide timely support.
• Prioritize and manage multiple open cases efficiently.
• Follow up to ensure IT systems are fully functional post-troubleshooting.
• Perform database performance tuning and optimization.
• Assist the Development and QA teams in reproducing customer issues.
• Verify bug fixes and provide detailed feedback.
• Guide customers through patch implementation and software upgrades.
• Address customer inquiries related to software usage.
• Isolate issues and collaborate with internal teams for resolution.
• Develop and maintain knowledge base articles.
• Set up and manage internal systems (Docker, RDBMS, etc.).
• Train and mentor support teams.
  
  

You will use a support ticket tracking system and JIRA for daily activities. For complexissues, you will engage with customers via Zoom or provide clear, written instructions and technical documentation.

Requirements

Experience: 6 to 15 years in customer support within the technology industry

Bachelor's degree in Computer Science, IT, or Software Engineering.

Technical Skills:

Database Expertise: Extensive DBA-level experience with Oracle, PostgreSQL, SQL Server, or similar RDBMS.

Replication Knowledge: Proficiency in PostgreSQL streaming/logical replication, Oracle DataGuard, and GoldenGate.

OS & Networking: Strong UNIX/Linux expertise with a solid understanding of networking, storage, security, and tiered application environments.

ETL & Data Warehousing: Familiarity with ETL processes and data management.

Preferred Skills

Programming experience with Java and Python and exposure with cloud Platforms such as Azure and GCP.

Messaging Systems: Hands-on experience with Kafka and JMS.

DBaaS Experience: Previous experience developing Database-as-a-Service (DBaaS).

Microsoft, Cisco, or Linux certifications are advantageous.

Benefits

Striim (pronounced “stream” with two i’s for integration and intelligence) was founded in 2012 with the simple goal of helping companies make data useful the instant it is born. Our founding team is experienced, proven, and successful: they were part of the core team at Weblogic (acquired by BEA, 2002) and GoldenGate (acquired by Oracle, 2009).

We offer

• Competitive salary and pre-IPO stock options
• Comprehensive health care plans for employees and family members.
• Gratuity Plan as per the India Gratuity Act
• Paid Time Off (Annual Leave, Sick Leave, Casual and generous public /bank holidays)
• Employee Wellness Programs: Access to free online Yoga classes, Gym membership reimbursements, Employee Wellness Assistance Program
• Sodexo Meal Program
• Internet reimbursement program
• Group Term Life Insurance
• Paid Maternity and Paternity leave
• The chance to contribute to and shape an upbeat, fully engaged culture
  
  

Our company culture fosters entrepreneurship and nurtures our team members to grow with the company. Come join a Silicon Valley startup focused on delivering a product that’s loved by its customers and primed to be a core part of the cloud data stack.

We are an equal opportunity employer, and we value diversity at our company.It is in our best interest to continue to foster an environment of diversity, equity, and inclusion to bring the most value to our workforce, customers, and partners. All applicants are considered for employment without attention to race, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, veteran status, or disability status.

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