Technical Support Engineer (L2)

Overview

Job Title : IT Support Engineer + Job Description:

• Hands on knowledge and experience working on Windows OS (Client OS and Server OS)
• Hands on knowledge and experience on Active Directory, Azure Administration, O365 Administration.
• Basic knowledge of the OSI model, switching and internet routing technologies
• Basic understanding of network concepts, cloud & virtualization tools.
• Understanding of IT infrastructure and Security.
• Ability to assess faults, prioritize, respond and escalate accordingly.
• Clear communicator (both written and verbal).
• Provided technical support for operational administration, Directory Services, servers and TCP/IP networks.
• Ensuring correct comprehension, response time and resolution of issues/requests/emails.
• Proficient and knowledgeable and knows how to properly troubleshoot various problems

+ Education and Experience:

• 3 to 8 years of relevant experience
• Bachelors / Masters Degree (any stream)
• 5 Days working routine
• If called on weekends, then it will be a additional payout for those days.

Working Conditions Details:

• Hours of work 8 pm IST to 5 pm IST (Night Shift) - Monday to Friday
• Overtime expectations If there’s a ticket which needs your presence then yes, you need to stay back and support the business user.
• Work environment Office is equipped with all the infrastructure needed to carry our your daily tasks.
• Travel requirements Annual Offsite is a fun event for our engineers.

Job Type: Full-time

Pay: ₹212,044.78 - ₹1,076,580.88 per year

Shift:

• Night shift
• US shift

Work Days:

• Monday to Friday

Work Location: In person