Windows System Administrator Level-1

Overview

Job Title: Windows System Administrator – Level 1
Location: Vadodara, Gujarat (On-Site)
Company: RM Ventures India Pvt. Ltd.

Company Overview:

RM Ventures is a fast-growing IT service provider specializing in delivering managed services, infrastructure support, and IT consulting solutions to clients across various industries. As a trusted partner to global Managed Service Providers (MSPs), we take pride in offering high-quality technical support and systems management tailored to diverse IT environments.

We are currently seeking a detail-oriented and technically proficient Windows System Administrator – Level 1 to join our team on-site in Vadodara. This role is ideal for individuals who are process-driven, thrive in a fast-paced, multi-client environment, and are passionate about delivering exceptional technical support.

Role Summary:

As a Level 1 Windows System Administrator, you will be the first line of technical support for a wide range of managed service clients. You'll be responsible for responding to incidents, performing routine administration tasks, and escalating complex issues to higher-level teams. Strong English communication skills and prior experience supporting international clients in an MSP or similar setting are essential.

Key Responsibilities:

1. Technical Support & Troubleshooting:

• Provide first-level support for Windows environments, including desktops, laptops, Networks, and servers.
• Troubleshoot issues related to user login, system performance, network connectivity, and software errors.
• Monitor system alerts, log tickets, and respond to incidents promptly via MSP ticketing platforms (e.g., ConnectWise, Autotask, ServiceNow).

2. System & User Administration:

• Administer Active Directory – user account creation, password resets, permissions, group memberships.
• Support Office 365/Microsoft 365 tenant management, including mailbox setup, license assignments, and Teams/SharePoint configurations.
• Perform basic administration of Windows Server environments (2016/2019/2022).

3. Network & Security Support:

• Troubleshoot basic networking issues, including DNS, DHCP, VPN connectivity, and firewall rules.
• Support implementation of security policies such as MFA, endpoint protection, and patch compliance.

4. Client Communication & Coordination:

• Interact with international clients and end-users via email, chat, and voice in a professional and customer-friendly manner.
• Follow documented procedures, SOPs, and escalation protocols specific to the MSP client.
• Maintain service-level agreements (SLAs) and ensure timely ticket resolution or escalation.

5. Maintenance & Monitoring:

• Assist in routine maintenance tasks, including patch management, system updates, and backups.
• Use remote monitoring and management (RMM) tools to track system health and proactively address potential issues.
• Document actions taken, configurations applied, and client-specific notes accurately.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• Experience: Minimum 2 years in a Windows system administration or technical support role, preferably within an MSP or multi-client support environment.

Technical Skills:

• Strong knowledge of Windows 10/11 and Windows Server platforms.
• Proficiency in Active Directory, Group Policy, Office 365, and basic PowerShell.
• Basic understanding of network concepts (IP, DNS, DHCP, VPN).
• Familiarity with RMM tools and ticketing systems used by MSPs (e.g., ConnectWise, Autotask).
• Exposure to virtualization platforms (Hyper-V, VMware) is a plus.

Communication & Soft Skills:

• Excellent English verbal and written communication skills are mandatory.
• Experience supporting international users over voice and non-voice (email/chat/ticket) channels.
• Strong organizational skills with the ability to handle multiple client environments.
• Customer-first mindset with attention to detail and service quality.
• Willingness to work in a structured, process-oriented MSP setup.

What We Offer:

• Exposure to diverse technologies and global clients.
• A structured growth path and opportunity to learn from experienced professionals.
• A collaborative and supportive team environment.
• Competitive compensation based on experience and performance.

If you're looking to build your career in a professional, process-driven MSP environment with global exposure, we invite you to join our growing team at RM Ventures in Vadodara (on-site).

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹50,000.00 per month

Schedule:

• Fixed shift
• Night shift
• US shift

Work Location: In person

Speak with the employer
+91 +91 7359931525