Azure/AWS Cloud Engineer (L1 /L1+)

Location: Kurla , Mumbai (Client Site)

Work Type: Full-Time

Department: IT Infrastructure & Cloud

Experience Level: L1 (2–4 years) / L1 + (4–5 years)

About Swan Solutions

At Swan, we believe in empowering businesses through robust IT infrastructure and cutting-edge cloud technologies. We are looking for dynamic and detail-oriented professionals to join our Cloud Operations team and support our growing customer base in AWS and Azure platforms.

Role Overview

As a Cloud Operations Engineer, you will play a key role in managing daily BAU (Business-As-Usual) operations, ensuring availability, performance, and cost-effectiveness of our clients’ cloud environments. The role offers responsibilities across support, monitoring, automation, and security.

Key Responsibilities

1. Cloud Infrastructure Management

• Monitor EC2, S3, RDS (AWS) or Azure VMs, Storage, Managed DBs
• Run standard health checks and follow pre-defined runbooks
• Ensure uptime of core services
• Optimize usage (e.g., VM sizing, storage tiering)
• Handle escalations and root cause analysis
• Apply infrastructure changes with change management

2. Support & Incident Management

• Respond to alerts and tickets
• Categorize and escalate unresolved issues
• Perform basic troubleshooting
• Lead critical incident resolution
• Coordinate with platform vendors
• Identify and act on recurring issues

3. Deployment & CI/CD Support

• Assist in deployments and monitor scripts
• Follow routine update instructions
• Manage CI/CD pipelines (e.g., Jenkins, GitHub Actions)
• Work with Infrastructure as Code (Terraform, ARM)
• Collaborate with Dev teams for seamless deployments

4. Monitoring & Reporting

• Monitor using CloudWatch, Azure Monitor
• Generate uptime and usage reports
• Design dashboards and custom alerts
• Analyze trends and suggest improvements

5. User & Access Management

• Create/delete users, assign basic roles
• Enforce tagging and naming policies
• Design secure access policies
• Conduct periodic access audits

6. Documentation & SOPs

• Maintain runbooks and incident logs
• Record actions and resolutions
• Update documentation with version control
• Create knowledge base articles

7. Security & Compliance Operations

• Run hygiene checks (open ports, unused resources)
• Execute patching per SOP
• Use tools like Defender, Inspector, Pingsafe
• Remediate findings and automate workflows
• Support security audits and CIS benchmarks

8. Automation & Optimization (L1+ Only)

• Write automation scripts (PowerShell, Python, Azure CLI, Boto3)
• Automate reporting, access provisioning, and daily tasks
• Identify & implement cost optimizations

9. Cost Analysis & Optimization

• Monitor cloud costs and detect usage spikes
• Ensure tagging for cost tracking
• Shut down non-prod resources as scheduled
• Use AWS Cost Explorer / Azure Cost Management
• Recommend Reserved Instances, tiering & savings plans
• Create cost dashboards and work with teams to control budgets

Required Skills & Tools

• AWS Console / Azure Portal
• IAM, RBAC, CloudWatch, Azure Monitor
• CI/CD Tools (e.g., GitHub, Jenkins, Azure DevOps)
• Scripting (PowerShell, Bash, Python preferred)
• Infrastructure as Code (Terraform, CloudFormation, ARM)
• Monitoring & Security Tools (e.g., Defender, Pingsafe, AWS Inspector)

Qualifications

• Bachelor’s Degree in Computer Science, IT or relevant field
• Relevant AWS / Azure certifications preferred (e.g., Cloud Practitioner, SysOps, Administrator Associate)

If you’re excited to work on cutting-edge cloud operations and be part of a fast-growing IT solutions team, we’d love to hear from you.