Business Analyst (AI Enablement)

Overview

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

The AI Business Analyst bridges business intent with AI execution across the enterprise.

This role drives use case discovery, ROI articulation, solution shaping, and adoption enablement. Partner with US matrix leaders, Product teams, and Engineering to ensure alignment with enterprise roadmaps.

Key Responsibilities

Use Case Discovery & Roadmap alignment

• Partner with business units, corporate functions, and operations to identify high-impact AI opportunities.
• Lead discovery workshops, map current workflows, and identify AI/automation potential.
• Translate business intent into structured requirements aligned to the 3 I’s (Intent → Intelligence → Infrastructure).
• Shape problem statements, business rules, data dependencies, and measurable KPIs.
  
  

• Collaborate with AI Engineers to refine prompts, workflows, and agentic logic.
• Define user journey, integration touchpoints, and stakeholder roles.
• Support quick prototypes to validate feasibility and refine requirements iteratively.
  
  

• Help partner teams adopt and scale AI tools (ChatGPT Enterprise, Copilot, Bedrock-based apps).
• Support creation of playbooks, training assets, and self-service documentation.
• Work with Grads and citizen developers to scale AI adoption in a governed model.
  
  

• Track adoption, productivity savings, error reduction, risk mitigation, and efficiency improvements.
• Maintain dashboards for initiative progress, value capture, and enterprise expansion.
  
  

• 3–6 years as a Business Analyst or Product Analyst.
• Strong understanding of AI/GenAI concepts, LLM capabilities, and prompt engineering basics.
• Excellent requirements clarity, documentation skills, and stakeholder engagement.
• Strong knowledge / applied understanding of healthcare claims processing, payments, pricing, provider networks.
  
  

• Experience delivering automation or AI projects end-to-end.
• Familiarity with COTS systems (Salesforce, Workday, ServiceNow, Onbase, Jira) and integration patterns.
• Exposure to AI evaluation, safety, or governance principles.
  
  

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.