Business Analyst – CRM Solutions & Market Expansion

Overview

About VortexWeb

VortexWeb is a Bitrix24 Gold Partner and a trusted CRM implementation company specializing in customized solutions for real estate, service-based, and enterprise businesses across UAE, MENA, UK, USA, and India. We empower companies with tailored CRM, automation, workflow, and integration solutions — with strong experience working across private, semi-government, and public-sector organizations.

Role Overview

We are seeking a smart, research-oriented, and business-aware Business Analyst to study high-potential industries, identify and qualify leads, and help position VortexWeb’s Bitrix24 CRM offerings as a revenue-enhancing and efficiency-focused platform. This role involves deep industry research, customized client profiling, and solution-aligned outreach to real estate firms, export/import businesses, logistics companies, trading houses, government vendors, and more.

Key Responsibilities

• Research and segment business opportunities in key markets (UAE, MENA, UK, USA, India), focusing on industries with high CRM/automation potential
• Identify companies (private + government-linked) that would benefit from CRM for sales, support, listing, operations, or project workflows
• Build targeted outreach plans with industry-specific value propositions (e.g., CRM for real estate vs CRM for seafood logistics vs CRM for construction firms)
• Create use-case-driven proposals showcasing Bitrix24’s fit for lead management, internal workflows, document approvals, and ERP-lite automation
• Analyze RFPs/tenders (if government-related) and identify pre-qualification or eligibility requirements
• Work with sales and technical teams to build demo journeys, feature maps, and proof-of-concept decks
• Maintain and update lead intelligence and outreach history in CRM
• Collaborate with the CEO and sales head on go-to-market strategies for each region and vertical

Preferred Industry Exposure

• Real Estate Brokers and Builders
• Seafood & Perishable Exporters
• Logistics & Cargo Handling Agencies
• Government Contractors & Public Tenders
• Facility Management, Cleaning, and Maintenance Firms
• HR Consultancies, Manpower Agencies, and Call Centers
• Construction, Trading, and EPC Companies
• Healthcare and Clinic Chains (multi-branch)

Required Skills & Qualifications

• 2–4 years of experience as a Business Analyst, Pre-Sales Consultant, Market Researcher, or Solution Sales professional
• Exposure to CRM systems like Bitrix24, Zoho, Salesforce, HubSpot, or ERP tools
• Strong understanding of business workflows, operational pain points, and how CRMs improve efficiency
• Fluent in researching business entities, decoding websites, and identifying CXO-level contacts
• Excellent written and verbal communication; capable of tailoring messages per industry/region
• Knowledge of RFPs and dealing with semi-government or public organizations is a strong plus
• Familiarity with the GCC, UK, US, and Indian business environments
• Bachelor's degree in Business Administration, Technology, Marketing, or similar

Bonus Skills (Preferred but not Mandatory)

• Understanding of UAE government portals, public-private partnerships, or free zone processes
• Prior CRM demo delivery or proposal documentation experience
• Ability to write or oversee preparation of technical proposals for government submissions
• Working knowledge of Arabic (for MENA market outreach) or regional language advantage

Why Join VortexWeb

• Be part of a CRM transformation journey across high-impact industries
• Access international exposure across MENA, UK, US, and India
• Hybrid role with a mix of research, analysis, marketing, and sales coordination
• Results-driven, merit-based, growth-focused team environment

Job Type: Full-time

Pay: ₹200,000.00 - ₹350,000.00 per year

Application Question(s):

• Have you previously researched or analyzed business operations in any of the following regions? UAE , MENA (excluding UAE) , India , United Kingdom , United States, None of the above
• Which CRM platforms have you worked with or studied in the past?
• Have you ever helped your organization qualify or participate in a government tender or RFP?
• Imagine you are approaching a real estate agency in Dubai that currently uses spreadsheets to manage leads. What key CRM features would you pitch first and why?
• What is your current CTC?
• What is your expected CTC?