Call and Contact Center Jobs - QA Engineer, Intern

Overview

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Company: Dialpad Location: Bangalore, Karnataka, India Posted: Friday, November 21, 2025

Job Description

About Dialpad

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

Our Quality Assurance (QA) team is the guardian of our product's excellence, ensuring its quality, reliability, and usability. We achieve this by collaborating closely with developers, designers, and stakeholders to identify and resolve issues. Our mission is to deliver high-quality, seamless experiences to our end users. As a QA Engineer Intern, you will contribute to our quality initiatives. You will focus on developing and executing a mix of functional and automated tests to validate the functionality, performance, and reliability of our cutting-edge web and mobile applications. The position reports to our Functional QA Manager and offers the opportunity to be based in our Bangalore, India office. It's a hybrid position, requiring three days of work from the office in Bangalore, and it is a 1-year contract opportunity.

What You’ll Do

• Define the scope of functional testing based on application complexity and criticality.
• Develop reusable and maintainable automated test scripts for our web and mobile applications.
• Integrate automated tests into our CI/CD pipelines to ensure efficient and continuous execution.
• Execute tests across a wide range of browsers, devices, and operating systems to ensure comprehensive coverage.
• Analyze test results, debug issues, track defects, and collaborate closely with developers to see them through to resolution.
• Generate comprehensive test reports, including execution summaries, defect tracking, and coverage metrics to provide clear insights into product quality.
  
  

• 1 to 2 years of hands-on experience in mobile and/or web application testing.
• BS in Software Engineering, Computer Science, or a related technical field. Freshers with experience/training in Quality Engineering and Automation are welcome to apply.
• Strong technical skills in automated testing frameworks (e.g., Appium, Robot, Selenium, Cucumber, TestNG).
• Proficiency in at least one programming language, preferably Java or Python.
• Excellent problem-solving, written, and verbal communication skills.
• Ability to multitask and manage priorities across multiple projects simultaneously.
• Experience in VoIP, telecommunications, or related communication technologies is a significant plus.
  
  

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://job-boards.greenhouse.io/dialpad/jobs/8231288002 Click Here to Apply Now

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