Data Analyst, Global Business Growth & Automation (GBGA)

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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As part of the Global Business Growth & Automation (GBGA) team, we are at the forefront of innovation within Salesforce. We partner with our internal product, business technology, sales, and revenue teams to deliver cutting-edge tools and platforms for Salesforce employees. We are an agent-first organization, using our own technology to augment our workforce with autonomous agents. We work deeply within the Salesforce platform to ensure that we are Customer Zero, making the most of the Salesforce platform by rapidly launching new features to our employee base as they are released.

Why Join Us

This Data Analyst will thrive knowing that their work has a direct impact on thousands of Salesforce employees as they deliver success for our customers.

Role Overview

Our team is focused on measuring the impact of GBGA initiatives on the wider Salesforce business. We provide data-driven decision support to our partner stakeholders to ensure we are focusing our development efforts on the most impactful areas. We measure the adoption of the functionality deployed by GBGA and provide real-time support to the business and change enablement teams to ensure successful project rollouts. We provide visibility to top leaders about the impact that these initiatives have made to the business. We partner with business leaders to define, benchmark, and visualize key process and outcome measures for their teams.

Key Responsibilities

• A hands-on analyst: Design, build and manage multi-source dashboards that generate actionable insights to serve specific purposes and cater to the different needs of stakeholders
• Collaborate closely with business stakeholders to understand their objectives and translate them into clear, insightful, and visually compelling dashboards that support strategic decision-making. .
• Translate complex datasets into engaging and persuasive stories to communicate key insights to various stakeholders. Develop narratives that resonate with both technical and non-technical audiences.
• Ensure visualizations adhere to best practices for data accuracy, user experience and performance.
• Stay informed about the latest trends and advancements in analytics tools and techniques, with a keen interest in applying them to uncover or demonstrate business value.
  
  

Desired Skills And Experience

• 2-4 years of experience in Business Intelligence and/or data analytics/visualization role.
• Expert knowledge on data visualization tools including Tableau. Familiarity with different approaches of metrics/dashboards (e.g: executive, operational, support, data quality, performance, risk, behavioral, personalized etc.)
• Excellent analytical and problem-solving abilities. Good understanding of SQL for querying and data preparation.
• Understands and adapts to the working style of cross functional and global stakeholders/team members in an always evolving environment. Effectively communicates(written and verbal) with them to move projects forward.
• Being active in the Tableau community and/or having an established Tableau Public portfolio is a plus. Familiarity with Salesforce Sales Cloud, Salesforce Revenue Cloud and the lead-to-cash process is a plus.
  
  

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.