Desktop Support ( IT Support)

Overview

Company Overview: We are a leading IT Staffing agency dedicated to providing exceptional talent solutions to our clients. Our mission is to match top-tier IT professionals with organizations seeking to optimize their technological capabilities. As we continue to expand our reach and enhance our service offerings, we are seeking a dynamic person to join our team.

Roles & Responsibilities:

• Troubleshooting technical issues including hardware asset troubleshooting and Cloud VOIP Platform.
• Diagnosing and repairing faults including any hardware issues like- RAM upgrade, SSD upgrade.
• Resolving network issues.
• Prior experience in Access Provisioning, CRM Software
• Maintaining hardware inventory stock.
• Familiarity with Google workspace (G-Suite).
• Installing and configuring hardware and software including formatting laptops.
• Prior experience in tech support, desktop support, desk side support, resident engineer or a similar role.
• Experience with remote desktop applications and help desk software.
• Maintain accurate records of support requests, resolutions, and system configurations.

Other Requirements:

• Minimum qualification- Graduate or diploma in relevant IT domain
• Ability to work independently and remotely.
• Be available for on-site support during agreed-upon hours/days.

Job Type: Full-time

Pay: ₹100,000.00 - ₹200,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person