Enterprise Cloud Architect

Join SADA as a Contact Center AI Architect!

Your Mission

We are seeking a highly skilled and experienced Contact Center and Conversational AI Architect to join our team. The ideal candidate will possess over 10 years of experience in the field of Contact Center implementations, and more recently, Conversational AI, with substantial experience on at least one major cloud-based contact center platform, such as:

• Google Contact Center AI Platform
• Amazon Connect
• Genesys Cloud CX
• Nice CXone
• Five9
  
  

The Architect will play a critical role in designing, implementing, and deploying AI-powered contact center solutions for our clients. They will be responsible for providing technical leadership, mentoring team members, and ensuring the successful delivery of projects.

Responsibilities:

• Solution Design and Architecture: Design and architect end-to-end CCAI solutions, including CCaaS implementations, conversational AI flows, and integrations with backend systems
• Hands-on Development: Lead and participate in the development of complex Conversational AI components, demonstrating hands-on expertise in building and deploying conversational AI solutions
• Pre-Sales Support: Collaborate with sales teams to provide technical expertise during pre-sales activities, including solution demonstrations, proposals, and technical workshops
• Team Leadership and Mentorship: Provide technical guidance and mentorship to junior engineers and developers, on best practices, and troubleshooting techniques fostering a culture of knowledge sharing and continuous improvement
• Stay Up-to-Date: Maintain up-to-date knowledge of the latest advancements in Google Contact Center AI, Conversational Agents (Dialogflow CX), and Vertex AI Generative AI features and capabilities.
  
  

Required Qualifications:

• Over 10 years of experience in IT, serving clients across North America, Canada, and EMEA regions.
• Proven experience designing, building, and deploying contact center and conversational AI solutions.
• Strong understanding of contact center operations, and technologies.
• Excellent communication, presentation, and interpersonal skills.
  
  

Preferred Qualifications:

• Familiarity with Agile development methodologies.
• Industry certifications in relevant technologies.
• Experience tuning applications for non-functional requirements, i.e., usability, maintainability, scalability, availability, security, portability, etc.
• Exposure to relational and NoSQL datastores
• Familiarity with frontend web technologies, particularly React or Angular
• Experience using cloud offerings and solutions (Google Cloud Platform, Microsoft Azure, or Amazon AWS)
  
  

Pathway to Success

Our singular goal is to provide customers the best possible experience in building, modernizing, and maintaining applications in Google Cloud Platform.

Your success starts by positively impacting the direction of a dynamic practice with vision and passion. You will be measured quarterly by the breadth, magnitude and quality of your contributions, your ability to estimate accurately, customer feedback at the close of projects, how well you collaborate with your peers, and the consultative polish you bring to customer interactions.

As you continue to execute successfully, we will build a customized development plan together that leads you through the engineering or management growth tracks.

About SADA An Insight company

Values: We built our core values on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.

• Hunger
• Heart
• Harmony
  
  

Work with the best: SADA has been the largest Google Cloud partner in North America since 2016 and, for the eighth year in a row, has been named a Google Global Partner of the Year.

Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for 15 years in a row, garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers list for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 4000+ customers served, 10K+ workloads and 30M+ users migrated to the cloud.

SADA India is committed to the safety of its employees and recommends that new hires receive a COVID vaccination before beginning work.