Gurugram, Haryana, India
Information Technology
Part-Time
Indium
Overview
Major Duties
- Monitor the production environment.
- Identify and implement opportunities to improve production stability.
- Ensure incidents are prioritized and worked on in proper order and review backlog items.
- Investigating, diagnosing, and solving application issues.
- Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents.
- Follow-up on cross-team incidents to drive to resolution.
- Developing and delivering product changes, enhancements in a collaborative, agile team environment.
- Build solutions to fix production issues and participate in ongoing software maintenance activities.
- Understand, define, estimate, develop, test, deploy and support change requests.
- Monitor and attend to all alerts and escalate production issues as needed to relevant teams and management.
- Operates independently; has in-depth knowledge of business unit / function. Communicate with stakeholders and business on escalated items.
- As subject area expert, provides comprehensive, in-depth consulting to team and partners at a high technical level.
- Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures
- Periodically engage with business partners to review progress and priorities and develop and maintain rapport through professional interactions with clear, concise communications.
- Ensure cross-functional duties, including bug fixes & scheduling changes etc. are scheduled and completed by the relevant teams.
- Work with the team to resolve problems, improve production reliability, stability, and availability.
- Follow the ITIL processes of Incident, Problem & Change Management.
- Ability to solve complex technical Have :
- 8 -12 years of professional experience in software maintenance / support / development with Programming / Strong Technical background.
- 80% Technical and 20% Manager skills.
- Proficient in working with ITIL / ITSM (Service Now) & Data Analysis.
- Expert on Unix commands and Scripting.
- Working knowledge of SQL (Preferably Oracle, MSSQL).
- Experience in supporting ETL/EDM/MDM Platform using tools like SSIS, Informatica, Markit EDM, IBM Infosphere DataStage ETL experience is mandate if EDM experience is not present.
- Understanding of batch scheduling system usage and implementation concepts.
- Trigger solutions using external schedulers (Control-M), services (Process Launchers & Event Watchers) and UI.
- Well versed with Change Management process and tools.
- Experience in incident management, understanding of ticket workflows and use of escalation.
- Good understanding of MQ/Kafka (both consumer/producer solutions).
- Good understanding of Rest/SOAP to Have :
- Proficient in Java and able to go into code to investigate and fix issues.
- Understanding of DevOps, CICD & Agile techniques preferred.
- Basic understanding of front-end technologies, such as React JS, JavaScript, HTML5, and CSS3.
- Banking and Financial Services Knowledge is preferred. More importantly, the candidate should have a strong technical background.
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