Gurugram, Haryana, India
Information Technology
Full-Time
Quest Global
Overview
Job Requirements
Job Description: As a Level 2 Support Analyst, you will be responsible for maintaining and supporting IT infrastructure including servers and software installations, resolving end-user requests and issues. Your role will involve ensuring system security, compliance and optimal performance.
Basic Qualifications:Bachelor's degree with 6 to 7 years of experience in the Server infrastructure field.
VM Ware or Azure Cloud Certifications preferred
Critical Technical Skills
Job Description: As a Level 2 Support Analyst, you will be responsible for maintaining and supporting IT infrastructure including servers and software installations, resolving end-user requests and issues. Your role will involve ensuring system security, compliance and optimal performance.
- Perform & manage Server maintenance activities including Configure, maintain and optimize Windows and Linux Servers, both physical and virtual, to support various applications and services
- Perform monthly WSUS Server patching, software updates and fix, remediate vulnerabilities, assist on server upgrades and refresh/replacement.
- Support planned weekend server-related activities (Facility Outage, Software upgrades and End-user requirements) with appropriate co-ordination
- Troubleshoot and support Microsoft Azure virtual desktop configurations
- Provide end-user support on technical assistance on project/support requirements
- Proactively monitor server performance (Nagios) to ensure optimal system health and availability.
- Provide 24/7 On-call support as required
Basic Qualifications:Bachelor's degree with 6 to 7 years of experience in the Server infrastructure field.
VM Ware or Azure Cloud Certifications preferred
Critical Technical Skills
- Hands-on experience in Windows (Virtual & Physical) Server - Build, Configure, Deploy & Troubleshoot; Strong understanding on VMWare ESXI, Hyper-V and vSphere
- Strong knowledge in managing IP addresses, DNS, DHCP and network protocols
- Hands-on experience in Azure Virtual desktops and application management - Build, Configure, Deploy & Publish
- Knowledge in Active Directory and Group Policy (understanding of OU structures and creating policies), PowerShell scripting
- Effective problem-solving skills and the ability to work independently.
- Strong background in systems troubleshooting and diagnostics.
- Work with global teams across different time zones.
- Maintain accurate and up-to-date documentation of system configurations, procedures, and troubleshooting guides
- Prepare and submit status reports weekly and monthly, and complete other reporting requirements as needed.
- Familiarity with ServiceNow ticketing (Incident management, Service tasks); Perform Testing and plan the change according to ITSM change management practices
- Excellent communication skills and a strong team player
- Willingness to work in rotational shifts (preferably 2nd 1pm – 10pm IST and 3rd shift 3pm – 12am IST as required)
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