IT Helpdesk Coordinator

Overview

We are looking for Helpdesk call co-ordinator

• Providing first-level contact and conveying resolutions to customer issues.
• Properly escalating unresolved queries to the next level of support.
• Tracking, routing, and redirecting problems to correct resources; Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing technical problems.
• Provide continuous status information to ensure customer satisfaction.
• Initiate customer contact, escalate to appropriate parties and resolve incidents.
• Knowledge of AD access management and User password unlock and reset.
• Ensuring customer service is timely and accurate on a daily basis.
• Develop daily, weekly and monthly reports of tickets logged within the organization.
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation, and closure.
• SLA management of Tickets and categorization based upon tickets raised

Near by candidates will be preferred.

Immediate Joining preferable

Job Types: Full-time, Regular / Permanent

Salary: ₹25,000.00 - ₹28,000.00 per month

Experience : 1 to 2 years

Location: Baner

Female Candidate preferred.

Job Types: Full-time, Permanent

Pay: Up to ₹28,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person

Application Deadline: 12/07/2025
Expected Start Date: 04/07/2025