IT Helpdesk Executive

Overview

Job Summary:

The Helpdesk Coordinator is responsible for managing and coordinating the day-to-day operations of the IT helpdesk. This role ensures that all user support requests are addressed in a timely, efficient, and customer-focused manner. The coordinator acts as a central point of contact for all helpdesk activities, working closely with IT support teams to ensure service excellence and user satisfaction.

Key Responsibilities:

• Act as the first point of contact for internal users seeking technical assistance via phone, email, or helpdesk tickets.
• Assign and prioritize helpdesk tickets to appropriate IT support personnel.
• Monitor ticket queues and ensure SLAs (Service Level Agreements) are met.
• Maintain accurate records of support requests and resolutions in the helpdesk system.
• Escalate complex or unresolved issues to higher-level IT staff.
• Provide regular reports on helpdesk performance, ticket trends, and user feedback.
• Coordinate communication between IT support teams and end users.

Eligibility:-

3 years Engineering Diploma in (Computer science/IT/Electr onics) with one year of Working Experience

or

Graduate with Certification in computers/ IT (minimum Six months) with minimum three years of experience.

Job Type: Full-time

Pay: ₹18,000.00 - ₹21,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Shift:

• Day shift

Work Days:

• Monday to Friday
• Weekend availability

Application Question(s):

• What is Your Current CTC?
• Are you an Immediate Joiner?

Work Location: In person