IT Specialist

Overview

At CData, we believe data should work for people—and that starts with the team building the technology behind it. In a world where data is increasingly complex and distributed, we’re helping organizations bring clarity and connection through real-time data integration. Our products make it easier to access and work with data anywhere, empowering teams to focus on innovation instead of infrastructure.

More than 10,000 organizations worldwide rely on CData to power their most important business decisions. Behind that impact is a global team of passionate problem-solvers, engineers, and innovators who are redefining what’s possible in data connectivity.

Headquartered in Chapel Hill, North Carolina, CData has over 500 team members, with offices in North America, Europe, and Asia. We take pride not just in what we build, but in how we build it: together, with curiosity, creativity, and a shared drive to push boundaries.

Our AI Promise

As we look ahead, AI has become a central pillar of what we do. CData is evolving to be AI-native: we’re embedding advanced AI tools into our platform, including semantic layers that let the business side and technical side speak the same language, AI connectivity that enables real-time access to data from across your enterprise, and user-friendly, governed ways for teams to ask and act on business questions with conversational tools and intelligent agents.

If you want to work somewhere where your engineering, data, or product work directly enables organizations to turn ambiguous, siloed data into trusted intelligence—and where AI is not just hype, but deeply woven into our mission—CData is the place for you.

Role Description

The IT Specialist will assist with day-to-day operations of the company including onboarding, offboarding, troubleshooting system hardware and software issues. This role will also focus on building and supporting internal systems and maintaining documentation relevant to these processes. As a member of the internal support team, you must be detail oriented, able to learn and problem solve independently and be able to communicate effectively across a multi-cultural, global company

Key Duties Responsibilities

Responsibilities include but are not limited to:

• Troubleshoot general software and hardware issues (Windows, MS Suite, etc.)
• Physical security management such as key fobs, office video and the visitor management system
• Manage internal employee hardware such as laptops and desktops (repairs, maintenance)
• Office network maintenance (firewall, switches)
• Troubleshoot and manage user accounts, access, client software, printers, laptops
• Maintain meticulous documentation of systems, processes and inventory of applications and hardware
• Provisioning and deprovisioning of user accounts in Office 365
  
  

• 1 to 3 years of professional IT helpdesk experience
• Experience with resolving general software and hardware issues (Windows, MS Suite, etc.)
• Experience with maintaining hardware inventory and assets
• Experience with physical security management (key fobs, video systems and visitor management systems)
• Keen attention to detail
• Experience with networking equipment such as firewalls and switches
• Experience with Azure and Microsoft O365
• Experience provisioning and deprovisioning of user accounts in Office 365
• Ability to maintain good documentation and records of all systems and procedures
• Good interpersonal skills to support internal users and address their needs