IT Support Helpdesk

Overview

Job description

Key Responsibilities:

Network Management:

• Configure, monitor, and maintain the organisation's local area network (LAN), wide area network (WAN), and internet connectivity.
• Troubleshoot and resolve network-related issues promptly.

Mailbox and Email Setup:

• Create and manage staff email accounts, ensuring proper configuration and security.
• Provide support for email-related issues, including integration with other tools and applications.

IT Security:

• Deploy, manage, and update antivirus software across all systems.
• Monitor and maintain IT security protocols to protect sensitive data and prevent breaches.

Staff Support:

• Respond to and resolve employee queries related to hardware, software, and connectivity issues.
• Provide guidance and training on IT systems and tools as needed.

Hardware and Software Maintenance:

• Install, configure, and maintain computer systems, peripherals, and software applications.
• Ensure the IT inventory is up to date and in good working order.

Requirements:

• Proven experience in IT support or a similar role.
• Strong knowledge of networking protocols, hardware, and troubleshooting.
• Proficiency in setting up and managing email services (e.g., Microsoft 365, Google Workspace).
• Experience with antivirus deployment and IT security best practices.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Relevant certifications such as CompTIA Network+, Microsoft Certified: Fundamentals, or equivalent are a plus.

Job Type: Full-time

Pay: ₹18,000.00 - ₹35,000.00 per month

Application Question(s):

• What is your Current monthly CTC?
• What is your Expected monthly CTC?
• If selected, how soon can you join?

Work Location: In person