IT Support Senior Engineer

Responsibilities

• Manage and monitor IT systems and infrastructure to ensure optimal performance and availability.
• Install, configure, test, and maintain operating systems, software, and system tools.
• Provide technical support for desktops, network connectivity, and peripheral devices (printers, VOIP).
• Set up and operate AV equipment for meetings, presentations, and corporate events.
• Ensure functionality of AV systems including projectors, microphones, speakers, and video conferencing tools.
• Support virtual and hybrid meetings with high-quality audio/video transmission.
• Troubleshoot AV and IT issues in real-time and respond to service tickets promptly.
• Perform routine maintenance and inspections of AV and IT equipment.
• Coordinate with vendors for AV repairs, upgrades, and replacements.
• Collaborate with facilities and event teams to meet AV and IT requirements.
• Maintain Windows networking and security components (LAN/Wi-Fi, VPN, certificates, antivirus).
• Manage OS imaging, deployment, and backups.
• Provide in-house tech support across all levels within defined SLAs.
• Ensure efficient execution of IT-related projects in collaboration with internal teams.
  
  

Education / Qualifications

• Bachelor’s degree in Audio Engineering, Video Production, Information Technology, or a related field.
• 3–5 years of experience in L2 desktop support or IT service desk roles.
• Strong knowledge of Windows OS, Microsoft 365, endpoint security tools, and networking concepts (LAN/Wi-Fi, VPN, DHCP, DNS).
• Proficiency in audio/video signal flow, AV formats, and sound reinforcement.
• Experience with AV equipment including microphones, mixers, amplifiers, projectors, and video switchers.
• Familiarity with ITIL framework and automation using Microsoft applications.
• Excellent troubleshooting, communication, and documentation skills.
• Flexible, self-motivated, and able to work independently or in shifts.
  
  

About Hexagon

Hexagon is the global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping production and people related ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,500 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

Hexagon’s R&D Centre in India

Hexagon’s R&D Center in India is the single largest R&D hub for the company globally. Over 2,100 talented engineers and developers create innovation from this center that powers Hexagon's products and solutions.

It was established with Hexagon’s acquisition of Intergraph, the first IT MNC in Hyderabad and has now grown to deliver innovations and create solutions for all business lines of Hexagon including Asset Lifecycle Intelligence, Safety Infrastructure & Geospatial, Geosystems, Mining, Manufacturing Intelligence and Autonomous Solutions. It also hosts a few dedicated services teams for global implementation of Hexagon's products.

Hexagon is undergoing a global reorganization, resulting in the formation of two separate entities: core Hexagon and NewCo (a placeholder for internal communication). This job opening is for the role at core Hexagon’s R&D Center in India comprising of 450 colleagues. With the proposed split, core Hexagon globally will have 17,600 employees with a 4 B€ annual revenue and an operating margin of 29%.

R&D India – MAKES THINGS INTELLIGENT

MAKE – The ingenuity of creating new solutions, processes, opportunities, by using Hexagon`s Reality Technology.

THINGS – Hexagon`s sensors, software, and autonomous tech, stitched together by high-value engineering, and applied to various aspects of human endeavour.

INTELLIGENT – To sense, understand, decide or act, either completely or partially, either through human control or autonomously.

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.