IT Support Specialist

Overview

Job Title: IT Support Specialist

Job Summary:

We're seeking an experienced IT Support Specialist to join our team. The successful candidate will provide technical support, configure and troubleshoot various systems, and maintain our IT infrastructure.

Key Responsibilities:

1. Technical Support: Provide technical support and assistance to users via phone, email, or remote support tools.

2. CCTV Systems: Configure, troubleshoot, and maintain CCTV systems, including IP cameras, DVR/NVR setups, and remote access configurations.

3. Network Devices: Manage and maintain network devices, such as Access Points, Routers, Firewalls, and Switches.

4. Remote Support: Utilize remote support tools, such as AnyDesk and TeamViewer, to diagnose and resolve issues on user devices.

5. WordPress Websites: Configure, maintain, and troubleshoot WordPress websites and related plugins.

6. Email Configurations: Set up and troubleshoot email configurations, including SMTP, IMAP, and POP3.

7. AWS Services: Experience with AWS services, such as EC2, S3, RDS, and more.

8. Domain Management: Manage domain registrations, DNS configurations, transfers, and renewals, including SSL certificates.

9. DNS Records: Configure and manage DNS records, including MX, A, CNAME, and TXT records.

10. IT Asset Management: Maintain accurate records and inventory of IT assets, including hardware and software.

11. Stay Updated: Stay current with the latest technology trends to enhance our IT systems and services.

Requirements:

1. Bachelor's Degree: Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) or equivalent experience.

2. Proven Experience: Proven experience in technical support, IT support, or a similar role.

3. Technical Skills: Experience with Microsoft 365, Zoho, and DND telecommunications systems.

Nice to Have:

1. Certifications: Relevant certifications, such as CompTIA A+, Network+, or Security+, are a plus.

2. Experience with NAS Devices: Experience with NAS devices, such as Synology, is desirable.

If you're a motivated and experienced IT professional looking for a challenging role, please submit your application, including your resume and a cover letter, to [insert contact information].

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Shift:

• Day shift

Work Days:

• Monday to Friday

Work Location: In person