Junior Technical Support Engineer

Overview

Company Overview

We are a leading footwear manufacturing company headquartered in Kozhikode, Kerala, dedicated to delivering high-quality products with a focus on innovation and efficiency. Our dynamic work environment fosters growth and learning, and we are seeking a motivated IT Support Trainee Engineer to join our team.

Job Title

IT Support Trainee Engineer

Location

Kozhikode, Kerala

Job Type

Full-Time

Job Summary

The IT Support Trainee Engineer will provide technical support and assistance to ensure the smooth operation of IT systems within our footwear manufacturing company. The role involves troubleshooting, basic networking support, and IT-related administrative tasks, with a focus on Microsoft Office and Windows 10/11 environments. The ideal candidate will be a proactive problem-solver with 2-3 years of relevant experience and a strong connection to Kozhikode.

Key Responsibilities

• Provide first-level support for hardware and software issues, including desktops, laptops, and peripherals.
• Troubleshoot and resolve issues related to Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc.).
• Diagnose and fix Windows 10/11 operating system problems, including software installations, updates, and configurations.
• Assist in basic networking tasks, such as configuring routers, switches, and Wi-Fi access points, and troubleshooting connectivity issues.
• Perform IT-related administrative tasks, including user account management, system backups, and documentation.
• Support the maintenance of IT inventory and ensure timely updates of software and hardware records.
• Collaborate with the IT team to implement system upgrades and ensure cybersecurity best practices.
• Provide training and guidance to employees on basic IT tools and software usage.
• Respond to IT support tickets promptly and ensure timely resolution of issues.

Qualifications and Skills

• Experience: 2-3 years of experience in IT support, troubleshooting, or a related field.
• Technical Skills:
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong knowledge of Windows 10/11 troubleshooting and configuration.
• Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, LAN/WAN).
• Familiarity with IT administrative tasks, such as user account management and system documentation.
• Soft Skills:
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills to interact with employees at all levels.
• Ability to work independently and as part of a team.
• Proactive attitude and willingness to learn new technologies.
• Education: Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Location Preference: Candidates from Kozhikode, Kerala, are preferred to ensure familiarity with the local work environment.

Additional Requirements

• Ability to work on-site at the company’s headquarters in Kozhikode.
• Willingness to work flexible hours, including occasional weekends, to support critical IT operations.
• Basic knowledge of cybersecurity practices is a plus.

Why Join Us?

• Opportunity to grow within a reputed footwear manufacturing company.
• Exposure to a dynamic IT environment with hands-on learning opportunities.
• Collaborative and supportive work culture.
• Chance to contribute to the technological advancement of a leading organization in Kozhikode

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Shift:

• Day shift

Work Location: In person

Application Deadline: 30/07/2025
Expected Start Date: 01/08/2025